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  Public Ticket #2645470
Portfolio Item
Closed

Comments

  • mooninmygarden started the conversation
    December 30, 2020 at 6:01pm

    I used a duplicator to copy a demo portfolio item, however, when I used side option 7 and added my images it would not save with them and simultaneously break the templates appearance. Also, cannot edit the tabs (services, website) 

    So I then tried side option 8 and it wasn't displaying with my header. I checked that it was set to inherit, and this also broke this template.

    Please help, I'm not sure what I have done that none of these will save properly!

    Thank you

  • mooninmygarden replied
    December 31, 2020 at 12:24am

    Hello again,

    It appears as though this is also happening on my shop page as well. I built it all out with elementor, previewing repeatedly, once I finished and updated the page into the menu navigation and clicked to view it was broken.

  •  933
    Neuron replied
    December 31, 2020 at 2:27pm

    Hi,

    Happy holidays 🎉🎉

    I am very sorry for the late reply, but we're working with limited staff.

    Can you please provide me with your wp-admin, so I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   mooninmygarden replied privately
  •   Neuron replied privately
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  •   mooninmygarden replied privately
  •  933
    Neuron replied
    January 11, 2021 at 10:22am

    Hi,

    We’re sorry for the late reply, we got back working today, the replies time will get normal now(within a business day).

    I just checked your website and figured out that you've managed to solve almost all of the issues.

    And for the issue that isn't saving the gallery items that you're adding to the portfolio please increase the maximum execution time.

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • mooninmygarden replied
    January 14, 2021 at 8:50pm

    Hello,

    Unfortunately this did not help, portfolio items still are not saving my updates. If I create a portfolio item and enter all information and then publish it will work, but if I need to make an edit and then click update, the entire customization of the page is then reverted.

    Also, is there a fix for the icon issue displaying as a square on the blog/journal page?


  •  933
    Neuron replied
    January 15, 2021 at 5:23pm

    Hi,

    I found the error, that was caused by some custom fields that we've created so I've removed them and now everything is alright with the portfolio.

    And for the icon, I've added the following code at Post element > Advanced tab > Custom CSS field.

    selector .o-neuron__post-icon svg {
    stroke: transparent;
}

    Feel free to ask for anything you need.

    Kind Regards


  • mooninmygarden replied
    January 20, 2021 at 7:07pm

    Thank you so much, the portfolio post works! I am so happy.

    One last thing, the icon is still not displaying on rollover on the blog (journal) posts, it is a white square. The problem seems to present itself when I choose the background color of the meta box. The default is white, so when I change it to match my website background, the icon will no longer display.



  •  933
    Neuron replied
    January 21, 2021 at 7:58am

    Hi,

    On the Journal Page, I've added the following code at Post element > Advanced tab > Custom CSS field.

    selector .o-neuron-hover-holder__body svg {
    stroke: black !important;
}

    Feel free to ask for anything you need.

    Kind Regards


  • mooninmygarden replied
    January 21, 2021 at 5:50pm

    Thank you. Is there code to remove the white square background and just have the stroke show?

  •  933
    Neuron replied
    January 22, 2021 at 4:25pm

    Hi,

    Yes, of course, so to remove that background-color on the Journal Page, I've added the following code at Post element > Advanced tab > Custom CSS field.

    selector .o-neuron__post-icon {
    background-color: transparent !important;
}

    Feel free to ask for anything you need.

    Kind Regards


  • mooninmygarden replied
    January 25, 2021 at 5:49pm

    Wonderful, thank you so much for all your help here.

  •  933
    Neuron replied
    January 25, 2021 at 5:54pm

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes