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  Public Ticket #2644370
WooCommerce not working (fatal error)
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  • Patjo started the conversation

    Hi, 

    My WooCommerce extension is not working at all, I have the last version (4.8.0), it was working when the version was not updated so maybe it's a problem a compatibility with the theme and the extension

  • Patjo replied

    I don't know it is useful but this is the message coming from WP after the fatal error: 

    Détails de l’erreur
    ======================
    Une erreur de type E_ERROR a été causée dans la ligne 579 du fichier /home/patjodx/www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/Onboarding.php. Message d’erreur : Uncaught UnexpectedValueException: RecursiveDirectoryIterator::__construct(/home/patjodx/www/wp-content/themes/bifrost): failed to open dir: No such file or directory in /home/patjodx/www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/Onboarding.php:579
    Stack trace:
    #0 /home/patjodx/www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/Onboarding.php(579): RecursiveDirectoryIterator->__construct('/home/patjodx/w...')
    #1 /home/patjodx/www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/Onboarding.php(544): Automattic\WooCommerce\Admin\Features\Onboarding::has_woocommerce_support(Object(WP_Theme))
    #2 /home/patjodx/www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/Onboarding.php(512): Automattic\WooCommerce\Admin\Features\Onboarding::get_theme_data(Object(WP_Theme))
    #3 /home/patjodx/www/wp-content/plugins/woocommerce/packages/woocommerce-admin/src/Features/Onboarding.php(674): Automattic\WooCommerce\Admin\Features\Onboar


  •  933
    Neuron replied

    Hi Patjo,

    Happy holidays 🎉🎉

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply, because our Bifrost theme is fully compatible with Woocommerce 4.8.0 version.

    Feel free to ask for anything you need.

    Kind Regards


  •   Patjo replied privately
  •  933
    Neuron replied

    Hi Patjo,

    Please update the Bifrost theme and Neuron Core plugin to the latest version.

    • Bifrost theme Version: 2.1.8
    • Neuron Core Version: 2.1.6

    You can update the Bifrost theme via the Envato Market plugin, and after you have updated the theme please delete the Neuron Core plugin, and install it again by going to Appearance > Install Plugins.

    https://envato.com/market-plugin/

    Feel free to ask for anything you need.

    Kind Regards


  •   Patjo replied privately
  •  933
    Neuron replied

    Hi Patjo,

    Sorry for the late reply.

    There's an error with the token that you've created, please check the article below and make sure that you follow the steps on how to set up the Envato Market plugin.

    - https://envato.com/market-plugin/

    Feel free to ask for anything you need.

    Kind Regards


  • Patjo replied

    Perfect, thank you so much, I've corrected everything, and now it's working :) 

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • Patjo replied

    Since I have updated my Theme version with WooCommerce, all the design of my Theme moved. 

    I have several questions: 

    1) Can you tell me how to fix all the margins with a vertical menu? (all my pages are now offset or hidden from the menu..)

    2) I think that WooCommerce are directly creating pages (Cart, Articles, e-shop) but when I want to change it with Elementor, I have a message in French saying that they : "Preview could no be loaded Error"

    3) I managed to import a page from the demo, but I want to change the horizontal menu from the vertical I have already - I cannot find the possibility to choose between the templates pre-existing (the side-menu classic V2) They are just offering other options but not the menu I want to! (image forwarded)



  •  933
    Neuron replied

    Hi Patjo,

    We're sorry for the late reply, but we're working with a limited staff.

    1) You can add a padding-left same as is the width of the header to the pages that are having this issue, and then you can remove that padding for responsive. Please check the attached screenshot.

    https://prnt.sc/wdk9kb

    2) When you assign a page at WooCommerce shop you can't edit it with Elementor, but if you want to change anything on that page I can help you with some CSS code to achieve that.

    3) If you want to have the same header on all pages, please go to Appearance > Customize > Header > Layout and select the header template that you want to use on the entire site, then check which page has a different header and edit that page and set the header options of that page to be inherited from the theme style.

    https://prnt.sc/wdkb2h

    https://prnt.sc/wdka94

    Feel free to ask for anything you need.

    Kind Regards