Okay
  Public Ticket #2639438
Certain things randomly stopped working on site
Closed

Comments

  •  1
    acidoverride started the conversation

    Hi,

    So strangely a couple of things have stopped working on a few pages. These pages are all based on the same template so I cant understand why some work fine and others don't. For example http://krish3.sg-host.com/wheelchair-accessible-vehicles/renault-master-rear-lift/ the gallery section at the bottom no longer shows the images and also the animated sticky header doesn't work. But this page seems to be fine http://krish3.sg-host.com/wheelchair-accessible-vehicles/volkswagen-caravelle-side-entry/. There seems to be a pattern showing that if the sticky header doesn't work, neither does the image gallery.

    Thanks

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  •   acidoverride replied privately
  •  1
    acidoverride replied

    After further inspection I have come to find that the issue only lies in Firefox browser. Chrome is fine.

  •  933
    Neuron replied

    Hi,

    Sorry for the late reply.

    Make sure that you have the latest versions of the Bifrost theme and Neuron Core plugin because we've released an update that fixed the issue of loading animations that was messed after the update of WordPress 5.6, you can install the update directly with the Envato Market plugin or manually.

    https://envato.com/market-plugin/

    • Bifrost: 2.1.8
    • Neuron Core Bifrost: 2.1.6

    Feel free to ask for anything you need.

    Kind Regards


  •  1
    acidoverride replied

    Ok I updated the theme via Envato Market to 2.1.8. Currently have version 2.1.2 of Neuron core installed and cant find where to download the latest version?

  •   Neuron replied privately
  •  1
    acidoverride replied

    Thanks, all working now :-)

  •  933
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes