Okay
  Public Ticket #2633679
One click demo import not working
Closed

Comments

  • linsol started the conversation

    Hi!

    I have purchased the Bifrost theme and would like to download the demo pages. When I click on a demo and choose import, I just get this message: Error: Internal Server Error (500)

    Br, Line

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your WP-admin, I will have a quick look to see what's going on, make sure to click on private reply.

    Feel free to ask for anything you need.

    Kind Regards


  •   linsol replied privately
  •  933
    Neuron replied

    Hi,

    The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the website's server but the server could not be more specific on what the exact problem is.

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change the PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards


  • linsol replied

    Hi,

    Thanks for your fast reply. 

    I tried making these changes but I stil get the same error. Anything else we can try?

    Br, Line

  •  933
    Neuron replied

    Hi Line,

    Please read the article below and follow the instructions on how to fix Error 500.

    https://azelab.freshdesk.com/support/solutions/articles/19000068055-can-t-import-demo-data-internal-server-error-500

    Feel free to ask for anything you need.

    Kind Regards