Okay
  Public Ticket #2628199
Pages do not load properly
Closed

Comments

  • Arne started the conversation

    Hello.

    I have recently updated to the latest WordPress version (Version 5.6) and to the latest Proton version (Version 1.4.5). Now my pages do not load anymore. Only if I make a hard reload via my Firefox on Mac (Shift key and left-click the Reload button).

    Can you please look into it and help me out?
    Thank you and regards,

    Arne Teubel

  • Jason replied

    Same here with Bifrost. All Posts and Portfolios are gone. Please help.

  •  675
    Neuron replied

    Hi Arne and Jason,

    We'll have a brief look into both of these, it seems like an animation property is not working properly in Firefox. For the moment you can disable the animation, we'll release an update for both of the themes.

    We'll let you know when we'll release the update, it will be added on changelog as well.

    Kind Regards


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  • Arne replied

    Hello.

    Any news on this topic? I also have problems withn animations turned OFF. Can you please have a look into this?
    https://anitataa.de

    Thank you and regards!
    Cheers, Arne

  • Arne replied

    By the way: it works when I switch back to WordPress 5.5.x

    Cheers, Arne

  •  675
    Neuron replied

    Hi,

    We're sorry for the issue, but it seems like WordPress 5.6 messed our JavaScript calculation for masonry and somehow the posts were not showing in Editor or in the Frontend, we'll work today to fix the issue and release a patch(update) which will fix it until we do you can downgrade your WordPress version to 5.5 via the plugin below:

    https://wordpress.org/plugins/wp-downgrade/

    We'll let you know when the theme is ready.

    Kind Regards,
    NeuronThemes


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  •  675
    Neuron replied

    Hi,

    We have just released an update that fixed the issue of loading animations that was messed after the update of WordPress 5.6, you can install the update directly with the Envato Market plugin or manually.

    https://envato.com/market-plugin/

    Proton: 1.4.6

    Feel free to ask for anything that you need.

    Kind Regards,
    NeuronThemes


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  • Arne replied

    Thank you! It does work now.

    One more question: how can I update "WP Bakery"? It is still in version 6.4.1.

    Cheers, Arne

  •  675
    Neuron replied

    Glad to know, feel free to ask for anything you needsmile.png

    Please delete the old version and install it again from Appearance > Install Plugins, it's already bundled with the themesmile.png

    Kind Regards


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  • Arne replied

    I made the update but there is still a problem when I first enter the "Portfolio" page:
    https://anitataa.de/portfolio/

    The masonary layout does not render properly when I enter the portfolio from a different page, e.g.:
    https://anitataa.de >> https://anitataa.de/portfolio

  • Arne replied

    I have now switched back to WP 5.5.3 again. Please try to fix the issue with WP 5.6.

    Thank you!

  •  675
    Neuron replied

    Hi Arne,

    Can you please provide me with your wp-admin, I will check it real quick to see what's not working. As it should work.

    Kind Regards


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  •   Arne replied privately
  •  675
    Neuron replied

    Hi Arne,

    Can you please have a look again, it should be working alright nowsmile.png

    Kind Regards


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  • Arne replied

    Yes, it seems to be working now with the current WP-version. Thanks for your good work!

    Cheers, Arne

  •  675
    Neuron replied

    Hi Arne,

    Glad to know, feel free to ask for anything that you need, thank you very much for helping us solve this issue for everyonesmile.png

    Kind Regards


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  • d_marinova replied

    https://dianagraf.de/

    Hello, 

    I have updated the Bifrost theme to its latest version and after that it causes problems on my website, especially with the Elementor elements. 

    - Some parts of the home page just disappeared, like the gallery and the testimonial section. On the portfolio page the same problem can be seen.

    - Besides that the side menu overlaps the content on the home page.

    Kind regards

  •  675
    Neuron replied

    Hi Marinova,

    Please create a ticket exactly for Bifrost, we'll help you there.

    Kind Regards


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