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  Public Ticket #2616720
Gallery plugins not working with your theme
Closed

Comments

  • apendix started the conversation
    November 30, 2020 at 6:04pm

    All three plugins which I found for enhancing my product gallery don't work.

    Product Gallery Slider for WooCommerce
    TP WooCommerce Product Gallery
    Advanced Woocommerce Product Gallery Slider

    I checked with other themes and everything was fine.

  • apendix replied
    November 30, 2020 at 6:25pm

    Here is one example

  •  675
    Neuron replied
    December 1, 2020 at 8:28am

    Hi Apendix,

    Please provide us with your wp-admin, as asked here: https://neuronthemes.ticksy.com/ticket/2615533

    We will check why the issue is persisting.

    Kind Regards

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  •   apendix replied privately
  •  675
    Neuron replied
    December 2, 2020 at 9:09pm

    Hi,

    I've removed the template that we were overriding, can you please check the compatibility with these plugins now?

    They should work.

    Kind Regards

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  •   apendix replied privately
  •  675
    Neuron replied
    December 4, 2020 at 8:21am

    Hi Apendix,

    Are you sure that is not working? I am seeing it work properly?

    9777085741.png

    Please check the plugins settings, it may be there.

    Kind Regards

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  • apendix replied
    December 6, 2020 at 11:31am

    Yes, I'm sure. The plugins work with all other themes, but not with yours.

  •  675
    Neuron replied
    December 7, 2020 at 9:15am

    Hi Apendix,

    Thank you very much for sharing the issue with video, it explained a lot.

    Can you please check it now?

    Kind Regards

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  • apendix replied
    December 7, 2020 at 9:28am

    Now it's OK.
    What did you change? What I have to change if I have to do a fresh install?

  •  675
    Neuron replied
    December 7, 2020 at 9:35am

    Hi,

    No worries, we will release an update which will solve the issue. We'll add it on the changelogsmile.png

    Kind Regards

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