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  Public Ticket #2594679
Posts not showing
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  • lmk1190 started the conversation

    I just purchased your theme and switched it out for my other theme on wordpress. I am used to working with Phlox so maybe I am not familiar with this theme but my homepage is not showing anything. In the elementor backend, items are showing up but not in preview. Also, the posts in elementor look very odd.

  •  933
    Neuron replied

    Hi,

    Can you please provide me with your WP-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   lmk1190 replied privately
  •  933
    Neuron replied

    Hi,

    We've checked your website and plugin Delicious Addons - Dazzle Edition is causing that issue, so if you're not using it please deactivate and your posts will be back.

    Also, you can take a look to at documentation of the theme, you will find there anything you need.

    https://neuronthemes.com/documentation/bifrost/

    Feel free to ask for anything you need.

    Kind Regards


  • lmk1190 replied

    Thank you for your response. Last questions: why on the posts page is the menu stacked instead of horizontal? Also, the home page images are not perfectly square. Any ideas there? Thank you!!

  •  933
    Neuron replied

    Hi,

    Please go and edit the posts and at the Header make sure you've set it to inherit from theme style.

    Feel free to ask for anything you need.

    Kind Regards


  •   lmk1190 replied privately
  •   Neuron replied privately
  • lmk1190 replied

    Sorry to keep asking but I have working in elementor for many years and have not faced this issue before. I can't seem to even click on the menu in this page https://www.lisakellman.com/lisa-bifrost/wp-admin/post.php?post=29420&action=elementor or this page https://www.lisakellman.com/lisa-bifrost/wp-admin/post.php?post=7131&action=elementor to be able to edit it. Do I just need to add my own menu widget and then delete them? Thanks!

  •  933
    Neuron replied

    Hi,

    Have you managed to solve it, because it seems to work alright for us.

    Feel free to ask for anything you need.

    Kind Regards


  • lmk1190 replied

    No I have not. The menu that is currently showing up in the post does not seem to be a part of elementor. Do I need to add a new element from elementor or can I change what is already up and if so, how? Maybe you can change the menu on one post so I can see what you did and can copy the rest.

  •   lmk1190 replied privately
  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    As I could see you're not using our theme, so we can't help you with that.

    Feel free to ask for anything you need.

    Kind Regards


  • lmk1190 replied

    Do you mean that dazzle is still activated? Are there more plugins to deactivate Dazzle? I am trying to only use your theme but had been using a different theme before. Is that why it's not working? I am trying to keep my current website up and build the new website on a staging site. Sorry about the confusion!

  •  933
    Neuron replied

    Hi,

    Okay, but can you please tell us in which website are you using the Bifrost theme, because we need to check it and see what's causing the issue.

    Feel free to ask for anything you need.

    Kind Regards


  •   lmk1190 replied privately
  •  933
    Neuron replied

    Hi,

    I've checked this website, and the nav-menu is working alright, I don't really know where are you facing that issue.

    Make sure that you have inserted pages or links in the menu item at Appearance > Menu, and if you want to have a different header on different pages, you need to edit that page and go to Header and set the header template that you want to use for that page.

    https://prnt.sc/vuitqk

    Hope I was clearsmile.png

    Feel free to ask for anything you need.

    Kind Regards


  • lmk1190 replied

    Thank you. I think I finally figured it out. Do all the pictures on the homepage site here have to be the same square size to show up as uniformed squares? I want all post sizes to be the same. https://www.lisakellman.com/lisa-bifrost/wp-admin/post.php?post=7131&action=elementor

  •  933
    Neuron replied

    Hi,

    If you set the layout type to Masonry, the images will get its size, but to make all of the images squared at the Thumbnail section of the Post element, I've set a custom Size 300x300, and now all of the images are squared.

    https://prnt.sc/vvkl50

    Feel free to ask for anything you need.

    Kind Regards


  •   lmk1190 replied privately
  •  933
    Neuron replied

    Hi,

    As you can see from the screenshot, in the header is not displaying the logo but the title of the website, you can display your logo with site logo element.

    https://prnt.sc/vxcryr

    Feel free to ask for anything you need.

    Kind Regards


  •   lmk1190 replied privately
  •  933
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working at the weekend.

    Please go and edit that page with Elementor, and at page settings > style tab, please give it left padding the same as is the width of the header.

    https://prnt.sc/w74dn4

    Feel free to ask for anything you need.

    Kind Regards


  •   lmk1190 replied privately
  •   Neuron replied privately