Okay
  Public Ticket #2519170
Logo customization
Closed

Comments

  • bandaseternas started the conversation
    August 26, 2020 at 11:37pm

    Hi, I need your help. I recently purchased the Centaurus template
and was unable to customize my company logo. Could you explain
how I do it?
Thank you very much
  •  869
    Neuron replied
    August 27, 2020 at 8:03am

    Hi,

    Please go to Appearance > Customize > Site identity  and there you can change the logo of your website.

    - https://prnt.sc/u6ozfi

    Feel free to ask for anything you need.

    Kind Regards


  • bandaseternas replied
    August 27, 2020 at 4:48pm


    Thank you. I worked on many sites with Wordpress templates and in all of them it is possible to customize the logo. Curiously, this is not possible in the Centauro squad. I attach the screenshots. You can only assign the site name.

    Should I buy a full version? For which I have I paid 60 dollars

  •  869
    Neuron replied
    August 28, 2020 at 7:57am

    Hi,

    We're sorry we were wrong. You need to go to Appearance > Customize > Header > Logo and there you can change the logo of your website. We apologize.

    Feel free to ask for anything you need.

    Kind Regards


  • bandaseternas replied
    August 28, 2020 at 1:21pm


    friends, I'm sorry to write to you again to explain that your template does not allow customization of the logo. I investigated all the possibilities from Appearance and can only edit the contents of the footers and the sliding bar sidebar. I am enclosing one more screenshots.

  •  869
    Neuron replied
    August 28, 2020 at 1:39pm

    Hi,

    Can you please provide me with your WP-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   bandaseternas replied privately
  •  869
    Neuron replied
    August 28, 2020 at 3:17pm

    Hi,

    You need to activate the Kirki plugin and then everything will work alright.

    - https://prnt.sc/u7khvu

    Feel free to ask for anything you need.

    Kind Regards


  • bandaseternas replied
    August 28, 2020 at 6:03pm

    Works!
    Now I am very happy.
    Thank you very much for the quick answer.
    Congratulations on the template. It looks great

  •  869
    Neuron replied
    August 31, 2020 at 7:51am

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate with 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • bandaseternas replied
    October 14, 2020 at 8:16pm

    Hello, I try to select a post to apply to the Portfolio Carousel without success. I attach the screenshot. Thanks for your help!

  •  869
    Neuron replied
    October 15, 2020 at 8:05am

    Hi,

    We've logged into your website, and as we could see you haven't created any post yet, so you need to create a post so then it will show when you add a post in the portfolio carousel.

    - https://prnt.sc/uzoneg

    Feel free to ask for anything you need.

    Kind Regards


  • bandaseternas replied
    October 15, 2020 at 2:10pm

    Thank you very much for your reply. I have tried creating portfolio galleries and Wordpress won't allow it. The text that emerges is "Publication failure. The response is not a valid JSON response"

  •  869
    Neuron replied
    October 15, 2020 at 2:24pm

    Hi,

    We've installed you Classic Editor plugin and now it's alright.

    - https://wordpress.org/plugins/classic-editor/

    Feel free to ask for anything you need.

    Kind Regards


  •   bandaseternas replied privately
  •  869
    Neuron replied
    October 15, 2020 at 2:40pm

    Hi,

    We've logged in with previous admin that you've sent us and we've fixed that.

    Feel free to ask for anything you need.

    Kind Regards


  • bandaseternas replied
    October 15, 2020 at 3:06pm

    Thank you!
    I am happy for the excellent service they provide and the quick responses

  •  869
    Neuron replied
    October 15, 2020 at 3:13pm

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate with 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • bandaseternas replied
    February 17, 2021 at 1:42pm

    Hi, I'm contacting you again because I'm trying to edit the pages in my Centaurus theme and Elementor doesn't load. I know it is not developed by you but maybe you can solve the problem.

    Thanks!

  •  869
    Neuron replied
    February 17, 2021 at 6:01pm

    Hi,

    Please make sure that you're running the latest version of the Centaurus theme.

    Centaurus Theme Version 1.1.6

    You can update the theme directly on your dashboard, via the plugin below:

    -  https://envato.com/market-plugin/

    Feel free to ask for anything you need.

    Kind Regards


  • bandaseternas replied
    February 19, 2021 at 1:46pm

    Thanks for your quick response. I updated the Centaurus version and Elementor does not finish loading. Do you think it is a hosting problem?

  •  869
    Neuron replied
    February 19, 2021 at 5:12pm

    Hi,

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change the PHP settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards