Okay
  Public Ticket #2516790
Update
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  • drawwwn started the conversation

    Wordpress is asking me to update to WordPress 5.5 and I did but it seems the child version is not compatible to that version. Do you have an updated version of the theme that is compatible to 5.5. and would you be able to update the child for me so I wont loose the things I've done already? Also I noticed that the carousels stopped working after updating to 5.5. The good thing I had backed it up so now my side is in the old version of wordpress. Hope this makes sense.

    Cheers,

    Iris

  •  675
    Neuron replied

    Hi Iris,

    Please install a fresh copy of Bifrost, we've already released an update which is compatible with WordPress 5.5, you can check in the item description changelog.

    https://themeforest.net/item/bifrost-simple-portfolio-wordpress-theme/23180008#item-description__changelog

    Kind Regards


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  • drawwwn replied

    How do I do that without loosing the content I have already created? It seems that wordpress 5.5 has problems with the child theme. Would you be able to help me with that?

  •  675
    Neuron replied

    Hi,

    Can you please provide me with a screenshot? So, I can check where's the matter.

    Kind Regards


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  • drawwwn replied

    Alos if I delete the neutron core plugin will I loose the pro version or is it assigned to that specific wordpress account? 

  •  675
    Neuron replied

    No, you won't lose it. You can install it again at Appearance > Install Plugins, the neuron core plugin is included in the theme itself.

    Kind Regards


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