Okay
  Public Ticket #2505881
Problem with shop page
Closed

Comments

  • andreab18 started the conversation
    August 15, 2020 at 5:36pm

    Hello, i have deleted all the products that you put as examples in the theme.

    The problem is that the theme keep showing them.

    here's a photo.

    Thank you,

    Andrea.

  •  871
    Neuron replied
    August 17, 2020 at 9:17am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   andreab18 replied privately
  •  871
    Neuron replied
    August 17, 2020 at 3:08pm

    Hi,

    There is our email - [email protected]

    Feel free to ask for anything you need.

    Kind Regards


  • andreab18 replied
    August 19, 2020 at 3:48pm

    i have resolved by changing parent's pages. By the way can you tell me how to add category product description in the pages? I have added the description of the category via woocommerce but it doesn't appear.

    Thanks

  •  675
    Neuron replied
    August 24, 2020 at 11:22am

    Hi Andrea,

    I'm very sorry for the late reply, somehow we missed a couple tickets.

    Can you please provide me with your wp-admin, we'll make it able to add description to the categories.

    Kind Regards

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  •   andreab18 replied privately
  •   andreab18 replied privately
  •  675
    Neuron replied
    August 28, 2020 at 7:56am

    Glad to know, feel free to ask for anything you needsmile.png

    Kind Regards

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  •   andreab18 replied privately
  •  675
    Neuron replied
    August 31, 2020 at 8:30am

    Hi,

    We have released an update which fixes the issue of WooCommerce. So, please install a fresh copy of Amartha from ThemeForest or directly from Envato Market Plugin.

    - https://envato.com/market-plugin/

    Feel free to ask for anything you need.

    Kind Regards

    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • andreab18 replied
    August 31, 2020 at 2:55pm

    Ok thank but i have kindly also ask you if you can install me the slide templates. i have tried but failed.

    THANK YOU

  •   Neuron replied privately
  • andreab18 replied
    September 1, 2020 at 9:09am

    Now Works fine. Can i ask you the dimension of the picture i have to put on the slide

    Thank you.

  •  871
    Neuron replied
    September 2, 2020 at 8:51am

    Hi,

    We’re using the dimensions of: 1920x1080, but you can have a look at the official tutorial.

    Feel free to ask for anything you need.

    Kind Regards