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  Public Ticket #2458265
neuron elements not working
Closed

Comments

  • Véronique Mongeot started the conversation
    June 30, 2020 at 3:26pm

    Hello, 

    I just installed the theme, but none of the neuron element are working. I can see them in the back office and put theme in a page, but they are not working in the front. 

    Can you help me with this ? 

    Thank you in advance

  •  675
    Neuron replied
    June 30, 2020 at 3:49pm

    Hi Véronique,

    Can you please provide me with an URL, so I can check and see if there's a conflict on JavaScript.

    Kind Regards

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  •   Véronique Mongeot replied privately
  •  675
    Neuron replied
    July 1, 2020 at 8:13am

    Hi Veronique,

    Can you please provide me with wp-admin or disable the maintenance mode?

    Kind Regards

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  •   Véronique Mongeot replied privately
  •   Véronique Mongeot replied privately
  •  675
    Neuron replied
    July 2, 2020 at 8:21am

    Hi Veronique,

    I am very sorry, I believe there was a server issue which lead to all this.

    I have accepted the refund request.

    Kind Regards

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