Can you please install a fresh copy of Bifrost, it seems like you have purchased Bifrost a long time ago, it could be that previous versions of Bifrost had some issues, which we have already fixed.
Please let me know what happens next.
Feel free to ask for anything you need.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
The files used for this install was just downloaded from my account on themeforest.net.
I made this new test install because my old bifrost site had stopped working properly and i couldn't figure out why, so i thought i would try with a new clean install, i have already tried downloading new files and reinstalling 3 times with same results.
I just downloaded the bifrost files again and made a new install and activated all required plugins, but with the same result. I then installed the Kirki plugin and that seems to have fixed it, i now have all the customizer options again.
Thank you for sharing this, somehow the hosts in WPEngine and Flywheel(co-company of WPEngine), seems to fail sometimes for that kind of reason, we'll check and release a quick fix, until we do you can stick with the Kirki plugin, it's a lightweight plugin which is applied only on the admin panel(Customizer).
Feel free to ask for anything you need.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi
I'm trying to make a fresh bifrost install on wpengine.com, just following the install wizard and then activating all needed plugins.
But when activating the neuron core plugin all my customizer options disappear (except widgets), and i just get a blank screen. (se attachment).
I've tried deleting and installing 3 times with same results.
Any help would be very much appreciated.
Best regards
Max Hargreave
Hi Max,
Can you please install a fresh copy of Bifrost, it seems like you have purchased Bifrost a long time ago, it could be that previous versions of Bifrost had some issues, which we have already fixed.
Please let me know what happens next.
Feel free to ask for anything you need.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi
The files used for this install was just downloaded from my account on themeforest.net.
I made this new test install because my old bifrost site had stopped working properly and i couldn't figure out why, so i thought i would try with a new clean install, i have already tried downloading new files and reinstalling 3 times with same results.
Hi Max,
Is that so? Have you installed and activated all required plugins?
Can you please try just one thing, and we'll confirm the issue to our end.
Install and activate the following plugin.
- https://wordpress.org/plugins/kirki/
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
I just downloaded the bifrost files again and made a new install and activated all required plugins, but with the same result. I then installed the Kirki plugin and that seems to have fixed it, i now have all the customizer options again.
Hi Max,
Thank you for sharing this, somehow the hosts in WPEngine and Flywheel(co-company of WPEngine), seems to fail sometimes for that kind of reason, we'll check and release a quick fix, until we do you can stick with the Kirki plugin, it's a lightweight plugin which is applied only on the admin panel(Customizer).
Feel free to ask for anything you need.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.