HI, I have purchased the Bifrost theme. After installing the theme and necessary plugins I edited my site as I need. But after few ours I didn't reach the theme customization page. It was showing loading but nothing showed. It's a blank page. Then I am able to find the problem by deactivating Neuron Core plugin. If the plugin is deactivated then the customization page can easily reach. I don't know how necessary that plugin is. How can I solve the problem?
Can you please try to deactivate all the other plugins except those that are recommended & required from Bifrost and see if there's any other plugin that is messing with Neuron Core Plugin, the neuron core plugin basically is the core of Bifrost, it adds all the functionalities and elements.
There could be also memory limit of your server, please check the following fields.
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:
Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Kind Regards
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HI, I have purchased the Bifrost theme. After installing the theme and necessary plugins I edited my site as I need. But after few ours I didn't reach the theme customization page. It was showing loading but nothing showed. It's a blank page. Then I am able to find the problem by deactivating Neuron Core plugin. If the plugin is deactivated then the customization page can easily reach. I don't know how necessary that plugin is. How can I solve the problem?
Hi Mahmud,
Can you please try to deactivate all the other plugins except those that are recommended & required from Bifrost and see if there's any other plugin that is messing with Neuron Core Plugin, the neuron core plugin basically is the core of Bifrost, it adds all the functionalities and elements.
There could be also memory limit of your server, please check the following fields.
PHP Recommendations
If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:
- https://wordpress.org/plugins/wp-htaccess-editor/
Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.