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  Public Ticket #2415588
Error 500 while trying to import demo data
Closed

Comments

  • Larahb started the conversation
    May 25, 2020 at 4:28am

    I'm trying to setup the theme and while I clicked on import demo data I get this Error: error (500)

  •  675
    Neuron replied
    May 25, 2020 at 6:01pm

    Hi Larahb,

    The error 500 comes usually from low server settings.

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Kind Regards

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