I saw a logo ONE TIME show up. Ever since then, all I see is the placeholder text as you can see on the site. I have changed it several times, setting the size of the image to be the same as the image size, png, jpg, etc. Whatever I do, I cannot update the logo. All I can do is hide it by making it a 1x1 pixel.
I will not be able to use this theme if it doesn't work.
Additionally - I have NOT installed WooCommerce, but installed all other plugins. The only other one I installed was "Duplicate Copy" which I have used successfully on over 50 other websites.
Finally - and last hint of an issue: When I want to right-click at the top tab of a section to edit the details, it pops up about an inch on the screen BELOW the actual icon, and then the context menu shows up. It is usable, but I thought I would let you know.
The logo issue is stopping me from continuing, and my client is telling me to ask for a refund or get it working immediately..
The logo can be changed in two places in Page Settings > Header Settings and in Appearance > Customize > Header > Logo, so please check in the page settings, it may be that you have the placeholder uploaded there, if that's uploaded, it means it won't inherit the one from Customizer.
Kind Regards
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Hi,
I saw a logo ONE TIME show up. Ever since then, all I see is the placeholder text as you can see on the site. I have changed it several times, setting the size of the image to be the same as the image size, png, jpg, etc. Whatever I do, I cannot update the logo. All I can do is hide it by making it a 1x1 pixel.
I will not be able to use this theme if it doesn't work.
Additionally - I have NOT installed WooCommerce, but installed all other plugins. The only other one I installed was "Duplicate Copy" which I have used successfully on over 50 other websites.
Finally - and last hint of an issue: When I want to right-click at the top tab of a section to edit the details, it pops up about an inch on the screen BELOW the actual icon, and then the context menu shows up. It is usable, but I thought I would let you know.
The logo issue is stopping me from continuing, and my client is telling me to ask for a refund or get it working immediately..
Hi,
I am very sorry for the late reply.
The logo can be changed in two places in Page Settings > Header Settings and in Appearance > Customize > Header > Logo, so please check in the page settings, it may be that you have the placeholder uploaded there, if that's uploaded, it means it won't inherit the one from Customizer.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.