Your theme didn't seem to work as advertised. I couldn't change the header and footer (couldn't find the templates either). Is it just me having this issue? I would like to return my purchase please please please.
In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them to different pages, so please hover onto button Edit with Elementor and see if there appears a header template. https://prnt.sc/ppaaad
Click onto the template and the editor for that template will be opened where you can easily edit it.
The templates can be imported at Appearance > One Click Demo Importer (Header templates).
If you decided not to stay with Amartha, we'll accept the refund but as for these issues, they simply are misunderstandings.
Kind Regards
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Thank you so much for getting back to me. I am a complete beginner to this and way out of my depth, and unfamiliar with how to even choose a theme in the first place. If you would be willing to process a refund I would very much appreciate it.
Hi Alex,
That's quite strange, I know about that function but I didn't know that it will throw a notice.
I have released an update to ThemeForest, so please install a fresh copy (in 10 minutes) and it will include that one too.
Kind Regards
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Hello again
Your theme didn't seem to work as advertised. I couldn't change the header and footer (couldn't find the templates either). Is it just me having this issue? I would like to return my purchase please please please.
I would really appreciate a reply.
Kindly
Alex
Hi Alex,
I am sorry to hear that.
Amartha has header & footer builder as can be seen on this videos:
- Video Tutorials about header builder.
In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them to different pages, so please hover onto button Edit with Elementor and see if there appears a header template. https://prnt.sc/ppaaad
Click onto the template and the editor for that template will be opened where you can easily edit it.
The templates can be imported at Appearance > One Click Demo Importer (Header templates).
If you decided not to stay with Amartha, we'll accept the refund but as for these issues, they simply are misunderstandings.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hello
Thank you so much for getting back to me. I am a complete beginner to this and way out of my depth, and unfamiliar with how to even choose a theme in the first place. If you would be willing to process a refund I would very much appreciate it.
Kind regards
Alex
Hi Alex,
No worries, we'll accept the refund. I wish that in the future our paths will cross again
Here's the refund link.
- https://themeforest.net/refund_requests/new
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hello
I am just checking in regarding my refund? I did request it as per your instructions, see below.
Kind regards
Alex
You can track this refund request here: http://themeforest.net/refund_requests/45d84a1c-b7e3-42cb-a5a0-1c98c7a6d1b8?utm_campaign=sysemail&utm_content=sysemail&utm_keyword=sysemail&utm_medium=email&utm_source=refund_request_received_buyer_notification&utm_term=sysemail