Okay
  Public Ticket #2359943
Theme installation
Closed

Comments

  • francisbois started the conversation

    Hello,

    When I install the theme on WP, I get errors. The theme gets installed but I can't properly install the demo : elements are missing or it's not installed at all even though it says it is. I tried it multiple times by deleting cache, reinstalling WP on the server, etc... The host is IONOS. 

    You can find in the attached files the entire history : (couldn't upload all of them) :

    1. https://ibb.co/xXXVxSD

    2. https://ibb.co/JrwtQTQ

    3. https://ibb.co/3BP9Pv1

    4. https://ibb.co/NKLr0HT

    5. https://ibb.co/R7DZBFD

    6. https://ibb.co/x7RSb48

    7. https://ibb.co/1Gk9Nt2

    Thank you

  •  675
    Neuron replied

    Hi francisbois,

    It seems like the WP_DEBUG value is enabled in your hosting. https://codex.wordpress.org/WP_DEBUG

    Please talk to your host providers and tell them to disable it, since you should not enable it on a live server(only staging).

    You can assign the portfolio as front page at Settings > Reading > Front Page.

    Here are some suggestions what to do next.

    1) Edit the header.

    In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them to different pages, so please hover onto button Edit with Elementor and see if there appears a header template. https://prnt.sc/ppaaad

    Click onto the template and the editor for that template will be opened where you can easily edit it.

    - Video Tutorials about header builder.

    2) Edit the portfolio items.

    The images that are displayed on the portfolio element are portfolio items, they are linked through categories to the portfolio element. The images that are displayed for the portfolio item are placed on featured image of each portfolio item.

    The following example shows a posts element in which are attached 'Apps', 'Development' and 'Editing' categories, which means all the portfolio items that have assigned one of these categories will be directly displayed on that page.

    http://prntscr.com/mygdot

    There is also the Metro Layout Type in which the posts are manually added via query field, the reason why they are manually added there is because of their columns flexibility.

    http://prntscr.com/mygeai

    Kind Regards


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  • francisb replied

    Hello Neuron,

    I reset the server and disabled WP_DEBUG before installing the theme : all the problems stayed the same.

    Moreover, IMPORT DEMO does absolutely not import the demo correctly. 

    Regards

  • francisb replied

    Hi,

    I have removed blank lines from your theme's php files and now the errors are gone but import demo still doesn't import correctly. See attached picture when I import Portfolio Agency template. 

    Thank you for your reply.

  •  675
    Neuron replied

    Hi Francisb,

    Can you please provide me with your wp-admin, I will import it quickly. 

    I will also explain why it did not work properly, make sure to tick private.

    Kind Regards


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  •   francisbois replied privately
  •  675
    Neuron replied

    Hi Francis,

    It looks alright to me now, it seems like you've managed to fix it.


    4565231709.png

    Everything is imported, except the images. It is mention in our item description that images are not included. If you're looking for specific images, I can provide with them.

    I would suggest what to do next.

    Edit portfolio items:

    The images that are displayed on the portfolio element are portfolio items, they are linked through categories to the portfolio element. The images that are displayed for the portfolio item are placed on featured image of each portfolio item.

    The following example shows a posts element in which are attached 'Apps', 'Development' and 'Editing' categories, which means all the portfolio items that have assigned one of these categories will be directly displayed on that page.

    http://prntscr.com/mygdot

    There is also the Metro Layout Type in which the posts are manually added via query field, the reason why they are manually added there is because of their columns flexibility.

    http://prntscr.com/mygeai

    Edit the header:

    In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them to different pages, so please hover onto button Edit with Elementor and see if there appears a header template. https://prnt.sc/ppaaad

    Click onto the template and the editor for that template will be opened where you can easily edit it.

    - Video Tutorials about header builder.

    Feel free to ask for anything you need.

    Kind Regards


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.