Comments jurkoborko started the conversationApril 10, 2020 at 7:23pmHello again.I am not tech nor WP advanced user. I only want my website working.That was the reason I purchased this theme. I am not able to install the theme following any link you are sending to me. I kindly ask you to install the theme Portfolio Agency. 675Neuron repliedApril 13, 2020 at 4:21pmHi,I am very sorry for the late reply, we did not work on the weekend.Can you please provide me with your wp-admin, we will install it quickly.Kind Regards Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.jurkoborko repliedApril 13, 2020 at 4:59pmHi again.I have requested refund for the purchase. Please confirm 675Neuron repliedApril 13, 2020 at 5:15pmHi,We'll help you with the installation, if that's the only case that you need help.Kind Regards Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.jurkoborko repliedApril 13, 2020 at 5:33pmThanks for help offered but please proceed the refund.I have chosen different way to build website than WP. 675Neuron repliedApril 14, 2020 at 2:05pmHi,You should ask for a refund in the Envato.- https://themeforest.net/refund_requests/newKind Regards Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.jurkoborko repliedApril 14, 2020 at 2:22pmI have started from that form, but apparently it is first sent to the author to review.I ve read it must be confirmed by you , before being forwarded to Envato :>>If your refund request is approved by the author, it is sent to the Envato Help Team for processing. This usually takes three to five business days.https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#after-requesting-a-refund 675Neuron repliedApril 15, 2020 at 9:27amHi,I have accepted the refund, I hope that in future you'll come for another version of our themesKind Regards Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group. Sign in to reply ...
Hello again.
I am not tech nor WP advanced user. I only want my website working.
That was the reason I purchased this theme. I am not able to install the theme following any link you are sending to me. I kindly ask you to install the theme Portfolio Agency.
Hi,
I am very sorry for the late reply, we did not work on the weekend.
Can you please provide me with your wp-admin, we will install it quickly.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi again.
I have requested refund for the purchase.
Please confirm
Hi,
We'll help you with the installation, if that's the only case that you need help.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Thanks for help offered but please proceed the refund.
I have chosen different way to build website than WP.
Hi,
You should ask for a refund in the Envato.
- https://themeforest.net/refund_requests/new
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
I have started from that form, but apparently it is first sent to the author to review.
I ve read it must be confirmed by you , before being forwarded to Envato :
>>If your refund request is approved by the author, it is sent to the Envato Help Team for processing. This usually takes three to five business days.
https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#after-requesting-a-refund
Hi,
I have accepted the refund, I hope that in future you'll come for another version of our themes
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.