We’re migrating to our new support system at https://support.neuronthemes.com/ please create an account and submit all new support tickets there to ensure faster and more efficient assistance.
I am not tech nor WP advanced user. I only want my website working.
That was the reason I purchased this theme. I am not able to install the theme following any link you are sending to me. I kindly ask you to install the theme Portfolio Agency.
Hello again.
I am not tech nor WP advanced user. I only want my website working.
That was the reason I purchased this theme. I am not able to install the theme following any link you are sending to me. I kindly ask you to install the theme Portfolio Agency.
Hi,
I am very sorry for the late reply, we did not work on the weekend.
Can you please provide me with your wp-admin, we will install it quickly.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi again.
I have requested refund for the purchase.
Please confirm
Hi,
We'll help you with the installation, if that's the only case that you need help.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Thanks for help offered but please proceed the refund.
I have chosen different way to build website than WP.
Hi,
You should ask for a refund in the Envato.
- https://themeforest.net/refund_requests/new
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
I have started from that form, but apparently it is first sent to the author to review.
I ve read it must be confirmed by you , before being forwarded to Envato :
>>If your refund request is approved by the author, it is sent to the Envato Help Team for processing. This usually takes three to five business days.
https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-#after-requesting-a-refund
Hi,
I have accepted the refund, I hope that in future you'll come for another version of our themes
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.