Okay
  Public Ticket #2338166
Impossible to install the theme
Closed

Comments

  • royaldodo974 started the conversation

    I really don't get how to install the theme even if I try ... It's very difficult and there is no support to help 

    Why don't you make a tutorial video or something ??? 

  •  675
    Neuron replied

    Hi,

    I am sorry for the late reply, I hope for an understanding in these times.

    You can have a look into the documentation, it explains how the theme can be installed and the demo import can be inserted into your WordPress.

    https://neuronthemes.com/documentation/torfa/

    What to do after the import?

    1) How to edit the Header?

    In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them to different pages, so please hover onto button Edit with Elementor and see if there appears a header template. https://prnt.sc/ppaaad

    Click onto the template and the editor for that template will be opened where you can easily edit it.

    - Video Tutorials about header builder.

    2) How to edit Portfolio Items?

    The images that are displayed on the portfolio element are portfolio items, they are linked through categories to the portfolio element. The images that are displayed for the portfolio item are placed on featured image of each portfolio item.

    The following example shows a posts element in which are attached 'Apps', 'Development' and 'Editing' categories, which means all the portfolio items that have assigned one of these categories will be directly displayed on that page.

    http://prntscr.com/mygdot

    There is also the Metro Layout Type in which the posts are manually added via query field, the reason why they are manually added there is because of their columns flexibility.

    http://prntscr.com/mygeai

    3) How to import Revolution Slider Templates?

    1. From the WordPress dashboard go to the Slider Revolution menu item. http://prntscr.com/ohbe0y
    2. Click on the Manual Import. http://prntscr.com/ohbeb7
    3. Inside the torfa > includes > demo-importer > revslider, you will find the sliders that are pre-built with our theme, they also are in the dummy_content folder of the theme package.
    4. Drag & drop them into the Revolution Panel. http://prntscr.com/ohbf9g
    5. They will be available to use via the element Slider Revolution in Elementor. http://prntscr.com/ohbg49

    Feel free to ask for anything you need.

    Kind Regards


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  • royaldodo974 replied

    The point is that it doesn't work because Elementor and your theme can't work together. So we want a refunf for this purchase. In the description you said that we can easly work but it's false. 

    When we saw this theme it’s look great and we bought it. But at least all is bad : nothing is working well, there are servor error, display error, all our website is down right now and we can’t work correctly 

    it’s working very bad: the elementor plugin togheter with the Neuron plugin are not working correctly this is so bad ! I want a refund to buy a good theme without so much complication !

  •  675
    Neuron replied

    Hi,

    I am very sorry for your experience with Torfa, we highly believe that there was a misunderstanding. The plugin works without any problem with Elementor or any other plugin.

    You could write us here with the logs that were displaying on the theme, we could investigate that together and make it work properly.

    But, since you're asking for a refund and don't want to continue, we'll accept it.

    Kind Regards


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