Hi guys,

After installing your theme, I try to visit some pages in backend and I get the following error (please see image attached):

There has been a critical error on your website.

Learn more about debugging in WordPress.

How to fix that?

Thanks,

Alvaro

Hi,

Thanks for your reply. User details below:

USER: developer

PSWD: Developer01

Alvaro

Just another error, find attached.

Hi,

1) I haven't done anything to remove the issue, and I haven't done anything neither to cause the issue. Apparently, it was temporary, which worries me since this has not been the only temporary issue I I've seen since installation. Also, why an image should be missing when I imported the whole thing?

2) I have removed the toolbar in front-end, what is another way to edit the header fast without it? I saw the Templates menu option but I see like 36 headers...

3) I have already my htaccess file tuned up for php variables plus I the I followed indications in your documentation page (https://neuronthemes.com/documentation/bifrost/) but max_input_time as you marked in image is not mentioned anywhere in it. See image attached for my php settings.

Looking forward to your replies.

Thanks

Now, my site got broken when clicking on "Publish" button in Appearance > Customize section. After enabling "WP_DEBUG" variable, this is the info it dropped:

___________________________________________________________________________________________________

Fatal error: Uncaught Error: Array callback has to contain indices 0 and 1 in /var/www/html/wp-content/themes/bifrost/functions.php:319 Stack trace: #0 /var/www/html/wp-includes/class-wp-hook.php(288): bifrost_widgets_init('') #1 /var/www/html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #2 /var/www/html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /var/www/html/wp-includes/widgets.php(1765): do_action('widgets_init') #4 /var/www/html/wp-includes/class-wp-hook.php(288): wp_widgets_init('') #5 /var/www/html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array) #6 /var/www/html/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #7 /var/www/html/wp-settings.php(523): do_action('init') #8 /var/www/html/wp-config.php(93): require_once('/var/www/html/w...') #9 /var/www/html/wp-load.php(37): require_once('/var/www/html/w...') #10 /var/www/html/wp-blog-header.php(13): require_once('/var/www/html/w...') #11 /var/www/html/index.php(17): require('/var/www/html/w...') #12 in /var/www/html/wp-content/themes/bifrost/functions.php on line 319

___________________________________________________________________________________________________

Line 319 of your file reads:

if (!empty($sidebar['sidebar_title'] && !empty($sidebar('sidebar_description')))) {

So, I removed temporarily this conditional and I managed to see the website again with the following message:

___________________________________________________________________________________________________

Notice: register_sidebar was called incorrectly. No id was set in the arguments array for the "" sidebar. Defaulting to "". Manually set the id to "" to silence this notice and keep existing sidebar content. Please see Debugging in WordPress for more information. (This message was added in version 4.2.0.) in /var/www/html/wp-includes/functions.php on line 4986

___________________________________________________________________________________________________

As far as I see now, the problem is your function to create sidebars under Appearance > Customize > General > Settings > "Add new sidebar area" option.

Need a fix ASAP, please.

Alvaro

.

Hi,

Well, I don't wish to cause you guys troubles but definitely I need more frequent replies, more than 1 per day, since as mentioned before, I purchased the theme on friday and I haven't been able to start working on this project since then due to issues arising every time.

I passed you the wp-admin info in this same ticket, so you could have gained time starting to check right today. Now, I have missed this day too because off the bad follow up on this ticket. FTP login details is not possible, but you have your theme files to replicate the issue in a local environment:

PHP 7.3

MySQL 8.0.17

Wordpress 5.3.2

Steps to reproduce:

1. Go to Appearance > Customize > General > Settings > "Add new sidebar area"
2. Fill in name and description fields
3. Click on "Publish" button
4. Next, you should see the error page and the website should become unavailable in any page.

Once you have fixed it, just send me the file to replace in my setup. 

Guys please, I need you to understand that working with your theme is causing me more troubles than it should, and that if I don't get started working on this project tomorrow morning (thursday morning - Mexico time) I will ask you for a refund and will use another theme for my project.

Again, hope you understand me and thanks for the support.

Alvaro

Hi guys,

Honestly, I cannot make it with this theme, it delays my work because of the issues that comes up and it's documentation is not clear. I will start looking for another theme, so please issue a refund soon as possible and let me know if you wish me to handle it also through Envato.

Sorry and thank you for understanding,

Alvaro

Hi guys,

Thanks for the refund. Yes, I also regret having these issues with the theme, maybe in a future I come back and knock.

Wish you all the very best and take care!

Alvaro