Okay
  Public Ticket #2334621
installation problem bifrost
Closed

Comments

  • KissPal1967 started the conversation

    Dear address,

    After the purchase of a Bifrost theme package I downloaded the files provided.
    When trying to upload for installation the bitfrost.zip on my site it always fails with the error message:


    The link you followed has expired.
    Please try again.

    What is to be done?


    Thank in advance,
    Szabolcs KissPál

  •  675
    Neuron replied

    Hi,

    This has to do with the PHP maximum execution timing of your hosting.

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    How to Fix:

    - https://www.wpkube.com/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/

    Feel free to ask for anything you need.

    Kind Regards


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • KissPal1967 replied

    dear support,

    Thank you, with these informations we managed to install the theme,

    all best,

  •  675
    Neuron replied

    Hi,

    Glad to know, feel free to ask for anything you need.

    Kind Regards


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • KissPal1967 replied

    hi, I am back with two more problems:

    1. the theme imported and it displays the list of the possible fonts to use,

    but none of them seems to be working, the new fonts would not be displayed on my pages after selecting then, and applying the changes, do I need to use some special plugin to make them visible?

    2. I tried to import Demo Data, which failed, here is the log file of it:

    ---Downloaded files---
    The import files for: Main Demo were successfully downloaded!
    Initial max execution time = 400
    Files info:
    Site URL = https://fromfakemountainstofaith.eu
    Data file = /var/www/clients/client194/web409/web/fromfakemountainstofaith.eu/wp-content/uploads/2020/03/demo-content-import-file_2020-03-26__14-09-27.xml
    Widget file = /var/www/clients/client194/web409/web/fromfakemountainstofaith.eu/wp-content/uploads/2020/03/demo-widgets-import-file_2020-03-26__14-09-27.json
    Customizer file = /var/www/clients/client194/web409/web/fromfakemountainstofaith.eu/wp-content/uploads/2020/03/demo-customizer-import-file_2020-03-26__14-09-27.dat
    Redux files:
    not defined!
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ------
    New AJAX call!
    [WARNING] Failed to import action-group wc_update_product_lookup_tables
    [WARNING] Failed to import action-group woocommerce-db-updates
    ---Importing widgets---
    Main Sidebar : 
    Search - No Title - Widget already exists
    Recent Posts - No Title - Imported
    Recent Comments - No Title - Imported
    Categories - No Title - Imported
    Tag Cloud - No Title - Imported
    Shop Sidebar : 
    Product Search - No Title - Imported
    Filter Products by Price - Filter by price - Imported
    Cart - Cart - Imported
    Products by Rating - Top rated products - Imported
    Footer Sidebar 1 : 
    Text - No Title - Imported
    Footer Sidebar 2 : 
    Text - Let's Talk - Imported
    Footer Sidebar 3 : 
    Text - Find Us - Imported
    Footer Sidebar 4 : 
    Text - Follow Us - Imported
    Sliding Bar Sidebar : 
    Custom HTML - Start Now - Imported
    Text - About Us - Imported
    Recent Posts - No Title - Imported
    Navigation Menu - Quick Menu - Imported
    Tag Cloud - Tag Cloud - Imported
    ---Importing customizer settings---
    Customizer settings import finished!
    ---pt-ocdi/after_import---

     

  • KissPal1967 replied

    The problem nr. 2 seems to got solved, in spite of the error message it seems the Demo Data is available, the fonts still doesn't work. 

  •  675
    Neuron replied

    Hi,

    I am sorry for the late reply, I hope for an understanding in these times. Stay safe.

    1) Please go to Elementor > Tools and Regenerate CSS files, you can also go to Elementor > Settings and disable Elementor default fonts & colors.

    Where are you setting the custom fonts?

    Kind Regards


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • KissPal1967 replied

    Thank you, and don't worry, life is rather complicated here as well.
    Regenerating the css partly helped, now the fonts are working within elementor,
    nevertheless, if I try customizing the primary and secondary font family of the theme via: 
    Appearance-Customize-Typography, it still doesn't work...

    Best regards, 

  •  675
    Neuron replied

    Hi,

    I am sorry for the late reply, I hope for an understanding in these times.

    Have you tried the them styling? With that you'll be able to configure fonts easily in the theme.

    1) https://prnt.sc/rqsayp

    2) https://prnt.sc/rqsb58

    3) https://prnt.sc/rqsba1

    https://prnt.sc/rqsbhq

    Please try it and let me know if it works properly, that could override the Elementor Settings.

    Kind Regards


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.