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  Public Ticket #2304342
Elementor Wont Open Theme
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Comments

  • Hazki Sanchez started the conversation

    Hi, I'm getting a 404 page after installing the bitfrost.zip and customizing it. I'm trying to use the Portfolio Demo Page but can't figure out where it's at. Also, when I edit w/ Elementor, it'll tell me that there is an issue (Debug Index: Delete)

  •  675
    Neuron replied

    Hi Hazki,

    Please talk to your host providers and tell them to update your PHP version to 7 or higher, that will fix the issue quickly. The reason why that is showing is because we have written code in our themes in a high standard that is still not supported by some older versions of PHP.

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind Regards,
    NeuronThemes


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  • Hazki Sanchez replied

    That is what I have now.  What else can I do?

  •  675
    Neuron replied

    Hi Hazki,

    Please make sure to do the changes on the PHP settings as well, can you please provide me with your wp-admin. I will have a quick look and see why the issue is appearing.

    Kind Regards


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  • Hazki Sanchez replied

    Yes, I can do that. What email do I send the invite to?

  •   Neuron replied privately
  •   Hazki Sanchez replied privately
  •  675
    Neuron replied

    Hi Hazki,

    Sorry for the late reply.

    Is there any way to connect not from JetPack? https://prnt.sc/r6kzlh

    Can you please de-activate it?

    Kind Regards


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  •  675
    Neuron replied

    Also, please have in mind that low PHP settings won't let you edit with Elementor.

    https://docs.elementor.com/article/184-cant-edit-with-elementor

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Kind Regards


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  •   Hazki Sanchez replied privately
  •  675
    Neuron replied

    Hi Hazki,

    It seems to work alright now, have you tested it? 

    - https://prnt.sc/r6thx1

    Maybe it was because of the JetPack Plugin?


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  • Hazki Sanchez replied

    Thanks - Elementor is working fine now. I guess I'm confused on how to access the DEMO content to get the bones of the site going. When I import https://neuronthemes.com/bifrost/portfolio-agency/ this DEMO page, where does it go? How do creat this as the home page and then edit the content? Seems like it should be a little more straightforward but maybe I'm missing something?

  •  675
    Neuron replied

    Hi Hazki,

    Please have a look into this video.

    https://www.youtube.com/watch?v=v21EJUGLkbE

    It explains how the demo importation works, you can find after importing at the pages.

    Some information after importing:

    1) How to edit Header?

    In the theme you can either use the header that comes as default where you can upload the logo from Customizer and manage it from there or via Elementor where you can create headers and assign them to different pages, so please hover onto button Edit with Elementor and see if there appears a header template. https://prnt.sc/ppaaad

    Click onto the template and the editor for that template will be opened where you can easily edit it.

    - Video Tutorials about header builder.

    2) How portfolio items works?

    The images that are displayed on the portfolio element are portfolio items, they are linked through categories to the portfolio element. The images that are displayed for the portfolio item are placed on featured image of each portfolio item.

    The following example shows a posts element in which are attached 'Apps', 'Development' and 'Editing' categories, which means all the portfolio items that have assigned one of these categories will be directly displayed on that page.

    http://prntscr.com/mygdot

    There is also the Metro Layout Type in which the posts are manually added via query field, the reason why they are manually added there is because of their columns flexibility.

    http://prntscr.com/mygeai

    3) How to add and import slider revolution?

    1. From the WordPress dashboard go to the Slider Revolution menu item. http://prntscr.com/ohbe0y
    2. Click on the Manual Import. http://prntscr.com/ohbeb7
    3. Inside the bifrost > includes > demo-importer > revslider, you will find the sliders that are pre-built with our theme, they also are in the dummy_content folder of the theme package.
    4. Drag & drop them into the Revolution Panel. http://prntscr.com/ohbf9g
    5. They will be available to use via the element Slider Revolution in Elementor. http://prntscr.com/ohbg49

    Kind Regards

    Kind Regards


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  • Hazki Sanchez replied

    I got it. thanks, can you log in and see if my site is missing something? I can get on the my site but showing a 404 PAGE. What I can't see in your videos is how to USE the Classic Portfolio demo page. All i get is a 404 page when I go to MY SITE. 

  •  675
    Neuron replied

    Hi Hazki,

    Is there any specific site that is showing that? I am able to view or edit without any problem the pages.

    - Live Preview: https://prnt.sc/r7dqs5

    - Editing: https://prnt.sc/r7drp2

    If you want to edit the header, simply hover onto the button Edit with Elementor and so on.

    https://prnt.sc/r7dr6x

    I have also flushed the permalinks by clicking save changes on Settings > Permalinks, sometimes that can be the issue as well.

    Feel free to ask for anything you need.

    Kind Regards


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