Okay
  Public Ticket #2271538
error install plugin
Closed

Comments

  • Jesús Vilamajó started the conversation

    Dear Sir or Madam

    I installed the theme Bifrost and after Bifrost Child but I can not complet the installation plugin and I can also import demos. I attach the sreen captutres with error.

    Could you help me, please

  •  675
    Neuron replied

    Hi Jesus,

    Please talk to your host providers and tell them to update your PHP version to 7 or higher, that will fix the issue quickly. The reason why that is showing is because we have written code in our themes in a high standard that is still not supported by some older versions of PHP.

    Also check the PHP maximum execution timing.

    PHP Recommendations

    Memory Size: memory_limit = 256M
    Script execution time: max_execution_time = 400
    Number of input variables: max_input_vars = 4000
    

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
    php_value memory_limit 256M
    php_value upload_max_filesize 10M
    

    Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Also, if the KIRKI issue appears again, please install the following plugin and de-activate everything else that is not recommended or required by the theme itself.

    https://wordpress.org/plugins/kirki/

    Feel free to ask for anything you need.

    Kind Regards,
    NeuronThemes


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  • Jesús Vilamajó replied

    Dear,

    I did all you said but I can not import demos data, and this is a problem for me.

    Could you help me, please?

    I attach settings of my server that is upgraded to PHP7

    Jesús

  • Jesús Vilamajó replied

    I attach error

  •  675
    Neuron replied

    Hi Jesus,

    In general the error 200 means ok, it is not an actual error. So, please check if the page is imported in your pages list, if not please try it again.

    Kind Regards


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  • Jesús Vilamajó replied

    Ok, yes, are imported

    Thank you very much!


    Jesús

  •  675
    Neuron replied

    Glad to know, feel free to ask for anything you need.

    Kind Regards


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