Okay
  Public Ticket #2264479
I bought this wordpress theme yesterday and it does not work. Can I have a refund?
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Comments

  • Garrett Day started the conversation

    I bought this Wordpress theme yesterday and it does not work. Can I have a refund? I am unable to modify the theme through Wordpress , and I would just like a refund. 

  •  675
    Neuron replied

    Hi Garret,

    Can you please let us know what you can't modify, we''ll be happy to assist you. You can even try the demo importer which will import the demo that we have online with placeholder, so you don't have to start from scratch.

    You can check the getting started section in documentation:

    https://neuronthemes.com/documentation/kyoto/#getting_started

    Kind Regards


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  • Garrett Day replied

    Hello,

    I had issues regarding my PHP, my server, and with the theme.It just was not working on my end.  I bought the theme the other day, and I would like to request refund please. Can you please help me with this. 

    Best, 

    Garrett Day

  •  675
    Neuron replied

    Hi Garrett,

    Please send a support ticket to Envato explaining your issue.

    - https://help.market.envato.com/hc/en-us/requests/new

    Kind Regards


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