Okay
  Public Ticket #2255438
Empty template
Closed

Comments

  • Tom Russell started the conversation
    December 31, 2020 at 5:22pm

    Hi, I can't work this out, I've done my homework and watched the available tutorials! 

    I have installed my template successfully and also imported the demo that I wanted to use, following the instructions on your youtube video : https://www.youtube.com/watch?v=v21EJUGLkbE&t=3s

    I can't manage to get to a point that I'm editing the actual full template rather than just the header and footer - see attached. 

    20.35.png being what I see. 

    21.19.png being what I want to be able to edit. 

    Any directions to get to this would be greatly appreciated. 

    Thanks, 
    Tom 

  •  675
    Neuron replied
    January 2, 2020 at 12:41pm

    Hi Tom,

    Sorry for the late reply, happy new year to you and your familysmile.png

    Can you please check at Appearance > Install Plugins and see if you've installed all the required plugins, that could be one of the key factors that is not working.

    Let me know for anything that you need.

    Kind Regards

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  • Tom Russell replied
    January 2, 2020 at 1:16pm

    Thanks for your response and Happy New Year to you too! 

    What pluggins do I need to install? I installed the theme (Including child theme) but didn't come across instuctions about plugins. Would you mind pointing me in the right direction. 

    Many thanks, 

    Tom 

  • Tom Russell replied
    January 2, 2020 at 2:40pm

    Having re-watched your installation video , I have checked the installed plugins. 

    There are 12 installed , attached is a screen shot with them listed. 

    Are there any missing that would lead to the issue that I'm having? 


    Cheers,
    Tom 

  • Tom Russell replied
    January 2, 2020 at 2:45pm

    This is a screen shot with my installed plugins 



  •  675
    Neuron replied
    January 2, 2020 at 11:07pm

    Hi Tom,

    Can you please provide me with your wp-admin, make sure to tick private on the reply.

    Kind Regards

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  •   Tom Russell replied privately
  •   Tom Russell replied privately
  •  675
    Neuron replied
    January 6, 2020 at 7:47am

    Hi Tom,

    I am very sorry for the late reply, we did not work on the weekend.

    Can you please let us know what did not work and what is not looking same as our website. We'll be pleased to help you achieve what you're looking for.

    If any plugin failed you can go back at Appearance > Install Plugins and re-install it, the reason why it failed could be that your server maximum execution time is too low.

    PHP Recommendations 

    Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000

    If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:

    php_value max_execution_time 400
php_value memory_limit 256M
php_value upload_max_filesize 10M

    Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.

    Feel free to ask for anything you need.

    Kind regards

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