Okay
  Public Ticket #2226027
Shop
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Comments

  • Zuzanna Rogowska started the conversation

    Hi! I have problem with my Shop Page. If i click Load More subsequent articles are not loading. The same happens with normal pagination settings - a 404 error pops up. Store home with all projects is merelysusan.com/sklep-lista. I want other articles to load also on the additional pages I created for the store. How to do it? Best, Susan.

  •  675
    Neuron replied

    Hi Zuzanna,

    It seems like a third-party plugin(lazy loading) is causing the issue, please deactivate it and let me know if that solves the issue.

    Kind Regards


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  • Zuzanna Rogowska replied

    Hi thank you for the answer. I removed the plugin you are writing about but the problem still exists. See - https://merelysusan.com/sklep/page/2/. On the other hand, I have a problem with typography. Set the font for paragraphs as montserrat 12 px and then the same settings on the page, and the paragraphs look is different. Why? You can see it on the website - https://merelysusan.com/uslugi/. Menus and paragraphs are the same font and size, and look different.

  •  675
    Neuron replied

    Hi Zuzanna,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Kind Regards


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  • Zuzanna Rogowska replied

    Ok, how can i do it? 

  •  675
    Neuron replied

    Hi Zuzanna,

    I need your wp-admin information that I can get inside, you need to reply it here and mark as private, so others can't see it.

    https://prnt.sc/q4a4tx

    Feel free to ask for anything you need.

    Kind Regards


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  •   Zuzanna Rogowska replied privately
  •  675
    Neuron replied

    Hi Zuzanna,

    I am very sorry for the late reply, we were not working on the weekend.

    Yes, the information is secure, don't worry about that, just make sure each time when you reply with it to tick private.

    Unfortunately the information did not work, can you please double-check them.

    Kind Regards


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  •   Zuzanna Rogowska replied privately
  •  675
    Neuron replied

    Hi Zuzanna,

    Unfortunately it did not work again. https://prnt.sc/q4y7z1

    Please try it and let me know if these information are the right ones.

    Kind Regards


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  • Zuzanna Rogowska replied

    I don't know what is going on. I checked the informations twice and everything is ok. 

  •  675
    Neuron replied

    Hi Zuzanna,

    Have you enabled any restriction for the login? I was not still able to login.

    Also, for the images on Slider Revolution are you placing them via your media library or via the URL? Can you please try these two things

    1) Try uploading the images again into the slides.

    2) Changing the site permalink on Settings > General to your actual domain.

    Feel free to ask for anything you need.

    Kind Regards


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  •   Zuzanna Rogowska replied privately
  •   Neuron replied privately
  • Zuzanna Rogowska replied

    Thank you. Now everything works. This was a problem with the permalinks. Do you know how to fix a font size problem? Why other fonts are displayed despite the same settings?

  •  675
    Neuron replied

    Hi Zuzanna,

    Good to know, feel free to ask for anything you needsmile.png

    What problem, can you please assist me with any screenshot, if you're changing the font sizes settings on Appearance > Customize make sure to enter the unit too, for example 20px or 1.5em.

    Feel free to ask for anything you need.

    Kind Regards


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