As far as I remember everything worked alright. Elementor PRO replaces all the code through the theme, so it makes no issue.
Can you please provide me with your wp-admin and provide me with the URL of these pages, so I can check exactly why it is not working. Make sure to tick private on the reply.
Kind Regards
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I am very sorry for this misunderstanding, I promise that I've come to a solution right now, but can you please check the information details, unfortunately they're not working.
Hi, This is not very efficient. Do i need to wait for another day to get reply? especially when it caused by your mistake by not look into detail the ticket content. Please please please do not make another mistake and waste my day. I need a good feedback support from your team ..
1. cant do anything coz server spec too low - check for yourself in elementor sys info & wp health info, more than enuf.
2. did not disabled neuron core, then conclude wp problem
3. cant do anything coz unable to login - provided cleare link & login info. simply click then login. Dont need to type in your own url. Also no action to re-verify the correct url.
Please treat all the tickets carefully ok. Thank you so much for your understanding.
I really understand you concern, we were trying to solve it yesterday, so I did not reply without coming to a right solution.
It seems like our conditions messed with the Elementor PRO conditions and make them not work at all. Our concentration was more at Elementor Free users, because not everyone purchases PRO version, so that was the reason, I am truly sorry again.
I will also update to ThemeForest, so incase you install a new copy it will contain the good files. I have already updated the files at your website.
Please let me know if I can help you with any other thing.
Kind Regards
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Thank you so much. The header is working good now.
Just to confirm from my testing, for the header:
Regardless my setting in Customizer & page option, if i set conditional header in Elementor pro, priority will always given to elementor. If no conditional is set in elementor, header will follow what i set in customizer. Is this correct?
I'm also testing for the conditional footer, but not working as with header. Although its not really important rightnow but would be good if you could do the same with the footer as well in the next update. And add more compatibility with elementor pro.
You're welcome anytime, feel free to ask for anything you need
Exactly, the conditions of PRO have priority then comes our conditions, the highest priority of our conditions have the page conditions then comes the Customizer conditions.
Feel free to ask for anything you need.
Kind Regards
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Hi, have you tested your theme using elementor pro header footer template?
I created different header template using elementor pro, then I set it in elementor conditional header to display only on woocommerce page.
Then published > check shop page front end > NOT working, still using template set in customizer.
Secondly I set manually on shop page option to use Shop Header template > Still not working.
Hi,
As far as I remember everything worked alright. Elementor PRO replaces all the code through the theme, so it makes no issue.
Can you please provide me with your wp-admin and provide me with the URL of these pages, so I can check exactly why it is not working. Make sure to tick private on the reply.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Please refer this private ticket with login
Private Ticket #2203902
Hi,
I am very sorry for this misunderstanding, I promise that I've come to a solution right now, but can you please check the information details, unfortunately they're not working.
- https://prnt.sc/pt5hvx
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi, This is not very efficient. Do i need to wait for another day to get reply? especially when it caused by your mistake by not look into detail the ticket content. Please please please do not make another mistake and waste my day. I need a good feedback support from your team ..
1. cant do anything coz server spec too low - check for yourself in elementor sys info & wp health info, more than enuf.
2. did not disabled neuron core, then conclude wp problem
3. cant do anything coz unable to login - provided cleare link & login info. simply click then login. Dont need to type in your own url. Also no action to re-verify the correct url.
Please treat all the tickets carefully ok. Thank you so much for your understanding.
Hi,
I really understand you concern, we were trying to solve it yesterday, so I did not reply without coming to a right solution.
It seems like our conditions messed with the Elementor PRO conditions and make them not work at all. Our concentration was more at Elementor Free users, because not everyone purchases PRO version, so that was the reason, I am truly sorry again.
I will also update to ThemeForest, so incase you install a new copy it will contain the good files. I have already updated the files at your website.
Please let me know if I can help you with any other thing.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Thank you so much. The header is working good now.
Just to confirm from my testing, for the header:
I'm also testing for the conditional footer, but not working as with header. Although its not really important rightnow but would be good if you could do the same with the footer as well in the next update. And add more compatibility with elementor pro.
Hi,
You're welcome anytime, feel free to ask for anything you need
Exactly, the conditions of PRO have priority then comes our conditions, the highest priority of our conditions have the page conditions then comes the Customizer conditions.
Feel free to ask for anything you need.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
thank you.
please consider applying this fix for footer section too..many thanks
Hi,
Sure, I've added it there too now, please check it and let me know if you need anything else
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.