good morning, I would like to change the view from a smartphone so that the gallery is displayed in two columns, but keeping the display from desktop to 6 or 8 columns
good evening, I have not available the preference you indicate in my gallery (I am attaching screenshots), if I change the setting of the columns the display of desktops and tablets is also changed
Is the Neuron Core also running on 2.0? If it isn't, please remove the neuron core plugin and install it again from Appearance > Install Plugins, the 2.0 version will be installed.
Kind Regards
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I followed your instructions and now all the galleries I had set up with work days disappeared. Also from the safari browser, by simply displaying them, the pages will crush the browser. Such a thing has never happened to me
I bought the bifrost theme last September, why did you give me the old version instead of the latest one? and why it's so difficult to install the latest version, it should be something which runs automatically! It's the first time I see something like that in my long career.
Please do what needed to set everything as it was before. thank you.
There was an issue with ACF fields, which I have included them locally, they were duplicated, can you please check it again. If it seems wrong again we can revert to any lower version.
Kind Regards
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I need answers, I can't work this way and this is causing me many inconveniences. I don't need to save the changes I make by giving me this error 500, I need to solve
I am very sorry for the late reply, the error 500 is displaying because of the low PHP server settings, please increase them to the following values and all the things will appear correctly, it could be because of the maximum execution and other PHP settings the images were removed, because your hosting did not accept that execution time.
PHP Recommendations
Memory Size: memory_limit = 256M
Script execution time: max_execution_time = 400
Number of input variables: max_input_vars = 4000
If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:
Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Make also sure that you're running on PHP version 7 or higher.
Kind Regards
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the galleries were deleted after the upgrade to bifrost 2.0 before they were all working, when I talk about the error 500 I refer to another problem that I am facing now, I would need to restore the galleries of the glass mosaic page THAT) can you restore them?
the problem was born with the update and to redo all that page for me are several hours of work, can you solve the problem ???
1- I already increased the memory at maximum with the provider
2- the link you provided doesn't explain how to fix error 500, just error 413 and 403
3- 2 days ago you told me not to worry about the lost galleries, you said that you would have fixed them from the back-up, in particular the ones of GLASS MOSAIC page, while till now you did not
I need your final reply and actions about these issues.
I am very sorry about this, the content may be lost because when you changed to 2.0.0 the maximum execution was at low settings, that could be the reason. I will provide you with 1.1 version of Bifrost so you can see if the data is back or not, which I do not believe now
I would love to help you on this, you're the first customer that lost content while moving to 2.0 Bifrost, we haven't changed anything on the existing elements, so it cannot be related to the element itself.
Also one more thing, for the reason that you cannot click update, please try deactivating all the other plugins except those that Bifrost recommends and requires.
Kind Regards
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good morning,
I would like to change the view from a smartphone so that the gallery is displayed in two columns, but keeping the display from desktop to 6 or 8 columns
Hi,
Simply click onto the monitor device, that will allow you to select different columns for different devices.
- https://prnt.sc/pk1mh6
Feel free to ask for anything you need.
Kind Regards
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good evening,
I have not available the preference you indicate in my gallery (I am attaching screenshots), if I change the setting of the columns the display of desktops and tablets is also changed
Hi,
It seems like you're running 1.0 version of Neuron Core, please update to 2.0 and the option will appear there.
For more information please read at the bottom of this article.
- https://neuronthemes.com/bifrost/whats-new-in-2-0/
Feel free to ask for anything you need.
Kind Regards
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Good evening, I updated to bifrost 2.0 but I still don't have access to the preference you showed me
Hi,
Is the Neuron Core also running on 2.0? If it isn't, please remove the neuron core plugin and install it again from Appearance > Install Plugins, the 2.0 version will be installed.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
I followed your instructions and now all the galleries I had set up with work days disappeared. Also from the safari browser, by simply displaying them, the pages will crush the browser. Such a thing has never happened to me
Hi,
I am very sorry for that, I'm sure we'll cover that and backup that. In which page the gallery went missing?
I am able to see your website in Safari for all pages.
Feel free to ask for anything you need.
Kind Regards
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some of them reappeared, did you make it?
in any case the ones at the following link are all gone
http://lnx.arvexmosaic.com/products/glass-mosaic/
while at this link they reappeared but with wrong/changed typography and alignment settings, can you fix them?
http://lnx.arvexmosaic.com/products/glass-stone-mosaic/
I bought the bifrost theme last September, why did you give me the old version instead of the latest one? and why it's so difficult to install the latest version, it should be something which runs automatically! It's the first time I see something like that in my long career.
Please do what needed to set everything as it was before. thank you.
Hi Emanuela,
I did not give the old version, the update of Bifrost came late September, maybe there were some small days that you missed it.
Unfortunately, I am not able to see it without log in, please provide me with your wp-admin, make sure to tick private on the reply.
Kind Regards
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Hi Emanuela,
There was an issue with ACF fields, which I have included them locally, they were duplicated, can you please check it again. If it seems wrong again we can revert to any lower version.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
in the glass mosaic page, all the galleries have been deleted,
https://lnx.arvexmosaic.com/products/glass-mosaic/
under each description (for example: Digital printed glass tiles 43x300x8 mm) there was a gallery
Is it possible to restore this page to yesterday morning before I upgraded to bifrost 2.0?
only this page because I have already modified all the rest
why today when I save this alert often appears: Server error (500 internal server error)
so then I have to exit the page forcibly and in reloading it I initially have this answer, then it is reloaded
I need answers, I can't work this way and this is causing me many inconveniences. I don't need to save the changes I make by giving me this error 500, I need to solve
Hi Emanuela,
I am very sorry for the late reply, the error 500 is displaying because of the low PHP server settings, please increase them to the following values and all the things will appear correctly, it could be because of the maximum execution and other PHP settings the images were removed, because your hosting did not accept that execution time.
PHP Recommendations
If you don’t have access to the php.ini file, you can add the following values in your .htaccess file:
Be careful using these settings, some hosting companies don’t allow users to change php settings, if you experience any problem after making these changes, please revert these in your .htaccess file, using your FTP client.
Make also sure that you're running on PHP version 7 or higher.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
the galleries were deleted after the upgrade to bifrost 2.0 before they were all working, when I talk about the error 500 I refer to another problem that I am facing now, I would need to restore the galleries of the glass mosaic page THAT) can you restore them?
the problem was born with the update and to redo all that page for me are several hours of work, can you solve the problem ???
I set all the preferences to the maximum on my hosting and then I tried again and the problem is not solved
Hi Emanuela,
Please check on the following article, it explains how you can troubleshoot and manage to fix error 500 while clicking update.
- https://docs.elementor.com/article/185-the-update-button-does-not-work
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
1- I already increased the memory at maximum with the provider
2- the link you provided doesn't explain how to fix error 500, just error 413 and 403
3- 2 days ago you told me not to worry about the lost galleries, you said that you would have fixed them from the back-up, in particular the ones of GLASS MOSAIC page, while till now you did not
I need your final reply and actions about these issues.
Thank you
Hi Emanuela,
I am very sorry about this, the content may be lost because when you changed to 2.0.0 the maximum execution was at low settings, that could be the reason. I will provide you with 1.1 version of Bifrost so you can see if the data is back or not, which I do not believe now
I would love to help you on this, you're the first customer that lost content while moving to 2.0 Bifrost, we haven't changed anything on the existing elements, so it cannot be related to the element itself.
Also one more thing, for the reason that you cannot click update, please try deactivating all the other plugins except those that Bifrost recommends and requires.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
no, i don't want to install the first version again and risk to loose again all the things I've done!
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Okay, I'm sorry. Let me know if I can help you on anything.
Kind Regards
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