Okay
  Public Ticket #2157642
Browser + Mobile Compatibility
Closed

Comments

  • Jordandono started the conversation

    Hi Team,

    I've noticed the theme isn't displaying properly across different browsers.

    Safari - Doesn't load animated titles + Portfolio section

    Firefox - Strange broken image boxes appear (Other than that displays as should) 

    iPhone (Safari) - Doesn't load animated titles + Portfolio section + HUGE empty space.

    Chrome - Displays + Works perfectly. 


    I've attached screenshots of each browser so you can see what's happening across each browser.


    This is a new problem as I have seen working on Safari + Firefox previously. 

    Is this theme compatible across these browsers?  


    Any assistance you could provide would be greatly appreciated. 

    Thank you.

  •  675
    Neuron replied

    Hi,

    There are some errors that are appearing in the console log, that could be the reason why they're not displaying correctly, can you please provide me with your wp-admin, I will have a quick look to see what's going on, make sure to tick private on the reply.

    Kind Regards


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  •   Jordandono replied privately
  •  675
    Neuron replied

    Hi,

    There was an 409(Conflict) error which was displayed from Contact Form 7.

    I have deleted the plugin and re-installed it again, I could not find any issue. Please test it and let me know.

    https://prnt.sc/p90dc2

    Feel free to ask for anything you need.

    Kind Regards


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  • Jordandono replied

    Thanks for your help!

    Unfortunately the headings and portfolio still aren't loading in Safari.

    A couple of other things are happening now, 

    1. The contact form has disappeared. Its now displaying "[contact-form-7 404 "Not Found"]"

    2. The boxes are still appearing in Firefox (attached screenshot)


    Really appreciate the assistance. Thank you.

  •  675
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    1) You can grab the shortcode of contact form anytime. https://prnt.sc/p9sdtp and simply paste it on the shortcode element. https://prnt.sc/p9se6a

    2) It's quite strange, they all are displaying properly in my browsers, can you please clear the cache of the browsers or start replacing them with real images and see if they change.

    Firefox: https://prnt.sc/p9sel5

    Safari: https://prnt.sc/p9seqj

    Feel free to ask for anything you need.

    Kind Regards


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