Okay
  Public Ticket #2154821
refund
Closed

Comments

  • Kykiliee started the conversation

    Dear author,

    I think i read that it is possible to get a refund.

    The theme is fine but i feel it is a complete overdose. I don't want a shop, just 5 pages + contact, privacy policy and imprint. The learning curve is just a bit too much for this simple purpose.

    So i would be very happy to get a refund. 

    Kind regards,

    Kirsten Schulte,

    Germany



  •  675
    Neuron replied

    HI Kirsten,

    Have you tried the demo importer? You can easily import the demos and then simply remove what you don't need and keep only what you need, it can be used easily for the pages that you want.

    Kind Regards


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • Kykiliee replied

    Dears,

    yes i did but i have to spend too much time. 

    Greetings,

    Kirsten

  •  675
    Neuron replied

    Hi Kirsten,

    I apologize but we cannot accept the refund directly, I understand you completely but there are many frauds that take the chance from refunds. Please talk to Envato directly and ask from theme.

    - https://help.market.envato.com/hc/en-us/requests/new

    Kind Regards,
    NeuronThemes


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.