Okay
  Public Ticket #2132622
Plug-in installation error
Closed

Comments

  • auppa started the conversation

    Hi there!

    First of all, congratulations for this beautiful theme, i can't wait to use it :)

    Second, i'm letting you know i'm not a pro coding or wordpress user, so i'm not even sure if it's me or it's a bug... :/

    Now, I'm having troubles installing Advanced Custom Fields Flexible Content and Advanced Custom Fields Repeater plug-ins, since Wordpress it's been unable to access to the files (apparently) i manually uploaded the plugins via Filezilla ( i had the same problem with Neuronthemes-share and Revolution Slider but when i manually installed the files everything worked ok and Wordpress stopped asking for them).

    Now both ACF are apparently installed but WP is still asking for them as required.

    Also, i was unable to find them on the WP plugins search console.

    Stuck here, please send help ^_^U

    Thanks in advance,

    Anaïs

  •  675
    Neuron replied

    Hi Anaïs,

    No worries, sometimes the slugs can be different and the WordPress doesn't fully recognize them, but since you have installed and activate the plugins, no need to worry, you can start building your site.

    Simply tick on the dismiss this notice button and the notice won't appear anymore.

    Feel free to ask for anything you need.

    Kind Regards


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • auppa replied

    Oh, ok! i thought so, but also i'm having trouble importing the demo data so i assumed it was because of the plugins sittuation :/

    I have now half of the pages imported but not some of them such as "home" ones and so...

    thanks again!

  •  675
    Neuron replied

    Hi,

    Well the error is quite general, the 200 means ok. So, the demos could be imported properly but still show the 200 error, is there any log file on the media library?

    If you haven't added your content, you can simply reset the WordPress and test it again, it works best on a blank WordPress installation.

    esetting the WordPress database is quite simple, follow the steps and you’ll have your database empty in less than a minute.

    1. Go to Plugins > Add New. Search for WP Reset, install and activate it.

    reset-1.png

    2. Go to Tools > WP Reset, enter wp-reset in the field and press the button reset and you’re done. WordPress is resetted, it will automatically redirect you to the login dashboard.

    reset-2.png


    Feel free to ask for anything you need.

    Kind Regards


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • auppa replied

    OK, thank you!

    I finally used the manual way to upload the dummy content, and i think i have almost everything uploaded (at least all o needed).

    Thank you so much!

  •  675
    Neuron replied

    You are welcome anytime, feel free to ask for anything you needsmile.png

    If you like our theme, please leave us a rate with 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  •   auppa replied privately
  •  675
    Neuron replied

    Hi,

    Well the issues seems to be coming from the products, so it can be that you did not install the WooCommerce plugin. So, if you don't plan to use WooCommerce, no worries just ignore it.

    If there are only contact form that were missing, I will export them from our site, so you can simply import it on Tools > Import > WordPress Import.

    Make sure to extract the archive then import it.

    Kind Regards


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.

  • auppa replied

    You're right i do have the WooCommerce plugin downloaded but not active. So i will just ignore that part.

    About the contact forms, I'll try importing the files you attached, as far as i saw that's the only content missing (at least among the ones i'm using).

    Thank you very much!

    Anaïs

  •  675
    Neuron replied

    Hi Anaïs,

    Okay good to know, feel free to ask for anything you needsmile.png


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.