I have correctly installed the Dendrite theme and have created several pages with images and texts, but suddenly I no longer see the preview on the home page. in fact it is completely white.
I am very sorry for the late reply, we were not working on the weekend.
Can you please let me know what PHP version is your server running? Dendrite requires 7.0 or higher, that could be the case, when you have started building the website, you've used one of the elements that required that version, so the website crashed.
Please ask from your hosting providers to easily update the PHP version to 7 or higher, that would fix your issue.
Also make sure to have all required plugins installed and activated.
Feel free to ask for anything you need.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
The issue is happening even in a default WordPress theme, can you please check for issue logs on your WordPress, so we can see what is happening, maybe the maximum execution time of your hosting is not able to hold all the posts and pages.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi
I have correctly installed the Dendrite theme and have created several pages with images and texts, but suddenly I no longer see the preview on the home page.
in fact it is completely white.
what's the problem?
thank you for your support
Alberto
Hi Alberto,
I am very sorry for the late reply, we were not working on the weekend.
Can you please let me know what PHP version is your server running? Dendrite requires 7.0 or higher, that could be the case, when you have started building the website, you've used one of the elements that required that version, so the website crashed.
Please ask from your hosting providers to easily update the PHP version to 7 or higher, that would fix your issue.
Also make sure to have all required plugins installed and activated.
Feel free to ask for anything you need.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi
thank you for your reply
Actually The php version is 7.0.28
thank you
Hi,
Everiting is updates
WpBakery page Builder 6.05 with license
Best
Alberto
Hi Alberto,
Can you please provide me with your wp-admin, I will have a quick look to see what's happening. Make sure to tick private on the reply.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi Alberto,
The issue is happening even in a default WordPress theme, can you please check for issue logs on your WordPress, so we can see what is happening, maybe the maximum execution time of your hosting is not able to hold all the posts and pages.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.