1) First problem: I upload the featured image in a portfolio item.
The size of the image is 1200x800px (see attachment Image 1).
But if I select from the >Thumbnail Resizer >Image size >Thumbnail - 150x150 the image loss quality (see attachment Image 2).
2) Second problem is: If I selected from the >Thumbnail resizer >Image size >Medium - 300x300 it doesn't crop the image as a square (see attachment Image 3).
Please select the last setting, that's the Custom Setting, from there you'll be able to add custom sizes, so you can specify the height and the width. Do not forget to regenerate thumbnails, that can be the issue.
Follow the instructions below to regenerate thumbnails.
I followed all the steps, but the images are not crop as I would like. For example: in >Custom Setting I have set the values 500x500 (see attachment Image 1) but the image is still not square (see attachment Image 2). I refresh the thumbnails but it doesn't work.
The width of these images is 420 pixels, so you need 420 on the height also to make them square. As I can see your image is not larger than 420, so it cannot be cropped.
Hi Neuronthemes!
1) First problem: I upload the featured image in a portfolio item.
The size of the image is 1200x800px (see attachment Image 1).
But if I select from the >Thumbnail Resizer >Image size >Thumbnail - 150x150 the image loss quality (see attachment Image 2).
2) Second problem is: If I selected from the >Thumbnail resizer >Image size >Medium - 300x300 it doesn't crop the image as a square (see attachment Image 3).
Thank you so much
Silvia
Hi Silvia,
Please select the last setting, that's the Custom Setting, from there you'll be able to add custom sizes, so you can specify the height and the width. Do not forget to regenerate thumbnails, that can be the issue.
Follow the instructions below to regenerate thumbnails.
Kind Regards
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Hi Neuron,
I followed all the steps, but the images are not crop as I would like.
For example: in >Custom Setting I have set the values 500x500 (see attachment Image 1) but the image is still not square (see attachment Image 2). I refresh the thumbnails but it doesn't work.
Thanks
Hi,
Could you please provide me with an URL of that page, so I can check what is going on.
Kind Regards
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Hi Silvia,
The width of these images is 420 pixels, so you need 420 on the height also to make them square. As I can see your image is not larger than 420, so it cannot be cropped.
- http://prntscr.com/o4j8jt
Kind Regards
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