Okay
  Public Ticket #2045683
Elementos theme
Closed

Comments

  • arturo started the conversation

    Hi! 

    I'm not able to upload the zip file to Elementor. I already installed in Wordpress, also have the Elementor Pro version ready but every time shows a pop up error.

  •  675
    Neuron replied

    Hi Arturo,

    Can you please translate it and send to me again, I am not able to understand it. Maybe the file permissions are not right, please talk to your host providers and change them to 755.

    Feel free to ask for anything yuo need.

    Kind Regards


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  • arturo replied

    "Error processing the request" 

    I don't know why is happening if I'm just trying to upload Torfa zip file.

  •  675
    Neuron replied

    Hi Arturo, 

    You should upload it at Appearance > Themes, not in Elementor, that section is only for the templates.

    Kind Regards


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