We’re migrating to our new support system at https://support.neuronthemes.com/ please create an account and submit all new support tickets there to ensure faster and more efficient assistance.

Okay
  Public Ticket #2025912
Problem Installation
Closed

Comments

  • Celestevee started the conversation
    May 27, 2019 at 12:00pm

    I just purchased your beautiful theme! :) 

    Unfortunately I always get the error message "the link you follewed has expired" when I try to install the kyoto.zip file.

    I downloaded the file which is just for the wordpress installation, it also just showed me the error message.

    I then tried to install the kyoto child file, which was possible. Do you have any idea, what might be wrong?


    Thank you!

  •  675
    Neuron replied
    May 27, 2019 at 1:36pm

    Hi,

    This is related to your hosting, it seems like the hosting has some low settings configured, please take a look into the following article, it explains how to increase them.

    - https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/

    Kind Regards

    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.