Okay
  Public Ticket #2020046
Can't install the theme
Closed

Comments

  • Thecomfyillustrator started the conversation

    Hello,

    I just bought your beautiful Theme, but after installing it, I can't use it... I can't edit it with elementor and I don't find where I can install the demos. Is there anything that could be in conflict with the theme?

    Thansk by advance!

  •  675
    Neuron replied

    Hi,

    There could be a file permission issue, maybe your hosting is not allowing the files to be written from the elementor, so please talk to your host providers or if you know how to do it by yourself, change the file permissions of the main folder and all subdirectories to 755.

    Other thing that you can enable to see the possible error, is enabling the loader method.

    file-d8jg2kPA7N.png

    Feel free to ask for anything you need.

    Kind Regards


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  • Thecomfyillustrator replied

    Thanks for your answer!

    I found out that I had forgotten to install a required plugin, so now everything is okay! :)

  •  675
    Neuron replied

    Oh good to know, feel free to ask for anything you needsmile.png

    Kind Regards


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  • Thecomfyillustrator replied

    Thanks ! :)