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  Public Ticket #1995036
Plugin install fail
Closed

Comments

  • NLNMarketing started the conversation

    When trying to install 2 required Plugins, Neuron Cove and Revolution SLider, I am getting failure message due to following;

    "An error occured while installing Neuron Cove: Destination folder already exists."

    "An error occured while installing Revolution Slider: Destination folder already exists."


  •  675
    Neuron replied

    Hi,

    How to fix the “Destination folder already exists” error in WordPress

    The fix is quite easy!

    1. First, you need to access your WordPress files.

    2. Then, you have to find the destination folder left behind by the theme or plugin that failed to install or delete.

    Themes are usually found in /public_html/wp-content/themes/, and plugins in /public_html/wp-content/plugins/.

    If you have more than one domain on your account, and you want to access the files of one of your add-on domains, then make sure to access that domain’s folders, like this: /public_html/yourdomain.com/wp-content/plugins/.

    3. Delete the folder by right-clicking on it and selecting Delete.

    I’ll use cPanel as an example.

    delete-plugin-folder-cpanel.png

    4. Now you can go ahead and reinstall your plugin or theme from your Dashboard.

    If it fails to install properly again, leaving the destination folder behind, delete it once more, and then try to do a manual installation, directly on your FTP.

    Feel free to ask for anything you need.

    Kind Regards


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  • NLNMarketing replied

    Thank you!

  •  675
    Neuron replied

    You are welcome anytime, feel free to ask for anything you needsmile.png

    If you like our theme, please leave us a rate with 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


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