Okay
  Public Ticket #1993444
Header Templates "not supported"
Closed

Comments

  • nadste started the conversation

    Hey guys,

    I imported the "header templates" but they won't work.
    I also don't have any option to add a header or footer myself. (see screenshots)
    Is this feature not supported in the elementor version I purchased with Bifrost?

    Thank you for your help,

    kind regards,

    Nadeen


  •   Neuron replied privately
  • nadste replied

    I deleted the old Neuron Core Plugin and installed the one you attached.
    It works now, thank you very very much for your help!!

    Kind regards

  •  675
    Neuron replied

    Good to know, feel free to ask for anything you needsmile.png

    If you like our theme, please leave us a rate with 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


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  • nadste replied

    Ok, I was looking forward creating my own header, but right from the start, there appears to be another problem now.

    Every time I drag the "nav menu" widget into my header section, it immediately looks like this (see screenshot): always vertical and it appears double.

    I didn't change any original settings.
    I was so desperate that I already did a reset of my entire wordpress site and re-installed the bifrost template. 

    also, under appearance > menu > manage locations there is no menu selected (i read elsewhere that this might cause the double issue).

    I hope you can help again,

    thank you very much.

  • nadste replied

    btw: I also checked the functionality of the header templates, they all look the same way as my own header.

  •  675
    Neuron replied

    Hi,

    Can you please try adding the menu one more time like a new menu and assign it there, is that the only menu that is not working.

    Feel free to ask for anything you need.

    Kind Regards


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  • nadste replied

    I don't know if I unterstood what you mean, but it doesn't matter which menu I choose, it always happens with every menu I choose. the menues that come with the template as well as the ones I create myself.

    kind regards

  •  675
    Neuron replied

    Hi,

    I am sorry for that, can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Do not forget to tick private on the reply.

    Feel free to ask for anything you need.

    Kind Regards


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  •   nadste replied privately
  •  675
    Neuron replied

    Hi,

    I have tested all the menus in the nav menu element, each of them displayed correctly. http://prntscr.com/njxng9

    I have disabled Elementor default fonts and colors, maybe that could trigger the issue.

    Please clear the cache and see it again, maybe there's a cache problem.

    Feel free to ask for anything you need.

    Kind Regards


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  • nadste replied

    Hey,

    after clearing the cache it all displays correctly now for me, too.

    Thank you once again for solving the problem!

    Kind regards

  •  675
    Neuron replied

    You are welcome anytime, feel free to ask for anything you needsmile.png

    If you like our theme, please leave us a rate with 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


    Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.