Okay
  Public Ticket #1969485
Required plugins for the theme and content visibility
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  • Stef started the conversation

    When I installed the theme there was a message in wordpress saying this theme required certain plugins (some required and others optional).

    The one called Advanced Custom Fields was required and seems to be necessary for the content to be visible on the home page. The same plugin also causes a problem when trying to edit the content on ANY page. When I try to go the the edit screen for any page in wordpress the following error is displayed:

    "Fatal error: Call to undefined function wp_list_sort() in /var/sites/m/monotwin.co.uk/public_html/wp-content/plugins/advanced-custom-fields/includes/local-fields.php on line 475"

    I'm using Wordpress 5.1.1

    PHP version 5.6



  •  675
    Neuron replied

    Hi,

    Please talk to your host providers and tell them to update your PHP version to 7 or higher, that will fix the issue quickly. The reason why that is showing is because we have written code in our themes in a high standard that is still not supported by some older versions of PHP.

    Feel free to ask for anything you need.

    Kind Regards,
    NeuronThemes


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  • Stef replied

    Hi

    I already tried switching to PHP version 7 and this didn't fix the problem.  It just makes the error longer.  Here's how it looks now:


    Fatal error: Uncaught Error: Call to undefined function wp_list_sort() in /var/sites/m/monotwin.co.uk/public_html/wp-content/plugins/advanced-custom-fields/includes/local-fields.php:475
    Stack trace:
    #0 /var/sites/m/monotwin.co.uk/public_html/wp-includes/plugin.php(213): _acf_apply_get_local_field_groups(Array)
    #1 /var/sites/m/monotwin.co.uk/public_html/wp-content/plugins/advanced-custom-fields/includes/acf-field-group-functions.php(332): apply_filters('acf/get_field_g...', Array)
    #2 /var/sites/m/monotwin.co.uk/public_html/wp-content/plugins/advanced-custom-fields/includes/forms/form-post.php(83): acf_get_field_groups(Array)
    #3 /var/sites/m/monotwin.co.uk/public_html/wp-includes/plugin.php(496): ACF_Form_Post->add_meta_boxes('page', Object(WP_Post))
    #4 /var/sites/m/monotwin.co.uk/public_html/wp-admin/edit-form-advanced.php(242): do_action('add_meta_boxes', 'page', Object(WP_Post))
    #5 /var/sites/m/monotwin.co.uk/public_html/wp-admin/post.php(217): include('/var/sites/m/mo...')
    #6 {main} thrown in /var/sites/m/monotwin.co.uk/public_html/wp-content/plugins/advanced-custom-fields/includes/local-fields.php on line 475

  •  675
    Neuron replied

    Hi Stefan,

    Can you please let me know what version of WordPress and ACF you're running? Also, please let me know the other plugins that you're using.

    Kind Regards


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  • Stef replied

    Wordpress 5.1.1


    Plugins:

    ACF v5.7.12

    Antispam v3.5

    Contact form v3.86

    Limit Login Attempts Reloaded v2.7.4

    Portfolio Post Type v1

    Redux Framework v3.6.15

    Robo Gallery v2.0.4

    Show IDs v1.1.1

    Slider Revolution v5.4.8.1

    Ultimate Landing Page and Coming Soon Page v1.1.35

    Wordfence Security v7.2.4

    WPBakery Page Builder v5.7


  •  675
    Neuron replied

    Can you please install the two required plugins, ACF Repeater and ACF Flexible Content.

    - http://prntscr.com/na2gpr

    Please let me know what happens after that.

    Kind Regards


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  • Stef replied

    Those plugins don't show up when I type their names into the wordpress dashboard on the install new plugin page. 

    When I click the link you supplied it leads to a page that has other links that aren't clickable.  

  •  675
    Neuron replied

    Well, they are already included in Proton.

    You can install them on Appearance > Install Plugins.


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  • Stef replied

    Ok thanks.  I've done that now (and updated wordpress which I thought was 5.1.1 but in fact needed an update)  

    Seems to be working now.  

    Is there a way of setting a logo to the top left part of the page with this theme (instead of just text)?

  •  675
    Neuron replied

    Good to know, feel free to ask for anything you needsmile.png

    Sure, check on the Theme Options > Header.

    For more information, please check the documentation.

    - https://neuronthemes.com/documentation/proton/


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  • Stef replied

    Thanks for the link.


    I'm now trying to work out how to get the pictures with rollovers and links as the demo.  So I uploaded the demo content which has imported lots of latin text and the menus but not the images or the rollovers.

    So can you point me in the right direction to get this happening as displayed here: 

    https://neuronthemes.com/redirect/?theme=Proton


    Many thanks

  •  675
    Neuron replied

    Hi Stef,

    Please double-check the URL, that sends me directly to our homepage, remove the frame and send me again the URL.

    Kind Regards


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  • Stef replied

    Hi

    Here is the URL:  www.monotwin.co.uk

    I did get the image hover display working.  The thing that confused me was that the portfolio items on the page were targetting regular post items (and not the "posts" available in the portfolio items plugin).

    Can you enlighten me as to what that plugin is intended for in your theme?

    Also FYI I haven't started using the WP Bakery Page Builder plugin.  

  •  675
    Neuron replied

    Hey Stef,

    You should use the WPBakery Page Builder to built the portfolio items, that's the key of all elements to Proton(custom elements).

    I would suggest you to take a look into our documentation where we have provided further explanation for each element.

    https://neuronthemes.com/documentation/proton/#line7

    Feel free to ask for anything you need.

    Kind Regards,
    NeuronThemes


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  • Stef replied

    Hi

    That link leads to a section in your documentation that's about a plugin called "Visual Composer" and it says it's not necessary to purchase a license for this.

    If WPBakery is a new evolution of the same plugin it looks to me that a license is necessary to get any access to functions on a live site:

    On their site it says: "Yes, you can try WPBakery Page Builder for free by visiting our online demo site and create your personal demo sandbox."

    Here's the link to their pricing:

    https://wpbakery.com/wpbakery-page-builder-license/

    Looks like your documentation needs updating?

  •  675
    Neuron replied

    Hmm, yes it does need an update. I'm sorry about that.

    The WPBakery Page Builder was once called Visual Composer, so that's what is. You don't need a further license to run WPBakery Page Builder, the license is only for the updates, we usually update it to the latest version.

    Kind Regards


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  • Stef replied

    Have you bundled the paid WPbakery plugin with your theme? 

    Within the WordPress dashboard there's a notice telling me it's activated but that it needs a licence to run. 

    How would I go about opening a new area on a page with the plugin? 

  •   Neuron replied privately
  • Stef replied

    Ok that's fantastic thanks.  

    WPBakery was not ticked in my screen options (duh!)

    I think I'm getting there now thanks for all your help.

    The other plugin problem is that Slider Revolution is not activating because under "system requirements" theres a problem with "Contact Themepunch Server".  When I click "check now" the site temporarily goes down and there's a database error. Can you suggest a remedy for that? The plugin reports that it is up to date.

  •   Neuron replied privately
  • Stef replied

    Thank you.

    Would you kindly be able to tell me what css to put in the custom box to make a four image-wide portfolio display to turn into a two image-wide one on a phone? (  @media screen....)

    For your convenience I'm here: www.monotwin.co.uk

    I know you can disable responsivity but I like everything else in how it changes to mobile. 

    Many thanks again

  •  675
    Neuron replied

    Hi Stef,

    You're welcome anytimesmile.png

    The CSS lines to change the columns in smaller devices is the one below.

    @media (max-width: 768px) {
        .portfolio .masonry .selector {
            width: 50% !important;
        }
    }

    So this will change from the 768 pixels all portfolio to 50% width which means 2 columns, you can change the 768 or add another media below for smaller screens.

    Feel free to ask for anything you need.

    Kind Regards


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  • Stef replied

    I had a problem with the display of categories not occupying their own lines in the hover display on the home page.

    I'm partway through resolving this on a test page having built a new display for posts using some custom fields within the grid builder.

    Here is the test page: www.monotwin.co.uk/test-page

    I now have three issues:
    1: When I click on any of the images that are meant to target a new tab in the browser (via the Page Links To plugin) the link is respected but no new tab is created.  It could be an issue with the plugin but you might be able to help also?  An example image that should create a new tab is the one that says "Past Times" on the top row.

    2: There is no "hover" text when click-holding on iOS (maybe android too). On the home page if you tap and hold your finger on the image you see the hover text and the image disappears (nice) . On the test page nothing happens.  Do you know any clever CSS that will fix this?

    3: The transform that occurs on my homepage is not present on the grid I made for the test page. No matter what efffect I pick within the grid builder they all look comparitavely naff.  The CSS I can find on inspecting my homepage for the effect I like is below.  I've tried using the .hover1 and .hover2 selectors I created in conjunction with some of this but it's not working.  Can you help?

    Many thanks

    <code>

    zoom: 1;
    filter: alpha(opacity=0);
    -webkit-opacity: 0;
    -moz-opacity: 0;
    opacity: 0;
    -webkit-transform: translate(0, 10px);
    -moz-transform: translate(0, 10px);
    -ms-transform: translate(0, 10px);
    -o-transform: translate(0, 10px);
    transform: translate(0, 15px);
    -webkit-transition: all .15s 75ms cubic-bezier(.2, .45, .44, .93);
    -moz-transition: all .15s 75ms cubic-bezier(.2, .45, .44, .93);
    -o-transition: all .15s 75ms cubic-bezier(.2, .45, .44, .93);
    transition: all .15s 75ms cubic-bezier(.2, .45, .44, .93);

    </code.

  •  675
    Neuron replied

    Hi Stef,

    I am very sorry for the late reply.

    1) Can you please tell me with what element you have build that grid? Is that an external plugin or it is included in the WPBakery Page Builder elements, seems to be quite strange the target should have worked, because it is written correctly, maybe letting me know what you're using, I can investigate on my local what's going on.

    2) Please check on the following article, I am not able to find actually what CSS should be provide to achieve such thing, since it is not an element create by our side.

    https://stackoverflow.com/questions/22559756/changing-hover-to-touch-click-for-mobile-devices

    3) Well, I don't know exactly what yuo're trying to achieve, but here's a transition on the hover effect, make sure to add in the Theme Options > Custom CSS.

    .vc_gitem-animate-none .vc_gitem-zone-b {
        transition: all 0.3s;
    }

    Feel free to ask for anything you needsmile.png

    Kind Regards


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  • Stef replied

    Hi

    I've been away for Easter but I'm back now.  Thanks for helping.  For easy reference I'm looking at improving things here:

    www.monotwin.co.uk/test-page

    Here's responses to your questions

    1. The Grid was built in WPBakery using a "post grid" which in turn addresses a WPBakery "grid element template" (that allows discreet lines of text to be added in turn via the Advanced Custom Fields plugin.


    2. I don't understand where to add onclick="" mentioned in the stackoverflow page you've linked. The other bit of advice I don't understand where to add is the following (doesn't look like CSS):


    "Change your div background to an actual image tag within the div or create a dummy link around the entire div, it will then register as a hover when you touch the image.

    Doing this will mean that you need the rest of your page to also be "hoverable" so when you touch outside of the image it recognizes that info-slide:hover has ended. My trick is to make all of my other content dummy links."


    3. That effect works, fading out the images.  I was mainly looking to reproduce the way the hover text on my homepage faded and glided in here:  www.monotwin.co.uk



  •  675
    Neuron replied

    Hi Stef,

    You're welcome anytime, happy Eastersmile.png

    Can you please provide me with your wp-admin, I will try to fix these three things.

    Kind Regards


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  •   Stef replied privately
  •  675
    Neuron replied

    Hey Stef,

    Sure, our email address is [email protected]

    Kind Regards


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  •   Stef replied privately
  •  675
    Neuron replied

    Hi Stef,

    I am very sorry for the late reply, we had some problems with ticksy, it went down, so somehow we missed all the support tickets, I promise we'll get it done today.

    Kind Regards


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  • Stef replied

    Ok thanks.

    How are you getting on?  

  •  675
    Neuron replied

    Hi Stef,

    I am truly sorry for being late, but we really had some problems with our support systemfrown.png

    I have fixed all of your issues, please check them and let me know if you need anything else.

    Kind Regards


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  • Stef replied

    Hi

    Issue 1 (new tab) is fixed on the test page.  For reference, what was the fix?

    Issue 2 persists: The hover text is still not displaying at all on iOS although there is a change. I attach a picture of what I see now when tap-holding on the top left image on my iPhone. (iOS 12.0.1 Safari)

    Issue 3 (text hover transformation) now works on a laptop. 

  •  675
    Neuron replied

    Hi Stef,

    1) I have removed the class of the item and added mine, it was a JS conflict, I believe. You can check it on the Theme Options > Custom CSS & JS

    2) I have added some Custom JS and some CSS for that one, please check it.

    3) Good to know.

    Feel free to ask for anything you need.

    Kind Regards


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  • Stef replied

    Thanks for sorting issue 1.

    Issue 2 is still present on iOS. Tested now also in Firefox and Chrome to check it's not the caching my end. None show hover text when click-holding

  •  675
    Neuron replied

    Hi Stef,

    Please increase the delay of the timeout of the JavaScript. 

    http://prntscr.com/njuclr

    Maybe that is causing the issue, please test it. 

    Kind Regards


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  • Stef replied

    Hi

    I've tried your suggestion (right up to a value of 5000).  There's no change in the behaviour.  

    (Still no hover text on iOS).  Are you able to test with an iOS device to find a solution?

  •  675
    Neuron replied

    Hi Stef,

    That's quite strange, I am testing it on safari and chrome for iPhone 7 and X, it is working alright. It is working in both browsers and both devices.

    Can you please clear the cache and test it again.

    The timeout means for how many milliseconds you want it unclickable(the link), so you'll be able to open the hover and click the link.

    Kind Regards


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  • Stef replied

    Hi

    I can confirm it works on iPhone 6 and 7 here but not 5.  

    I tried clearing the cache and even tried on another phone the of same model with the same result.   Maybe there is a code variation that would fix?  Sorry for the extra hassle. Very grateful for the help. 

  •  675
    Neuron replied

    Hi,

    Well, that's a bit problem, because we don't have any iphone 5 to test itfrown.png

    I have added the onclick attribute to the as mention in the stackoverflow, remove the cache and test it again.

    - https://stackoverflow.com/questions/18047353/fix-css-hover-on-iphone-ipad-ipod

    Kind Regards


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  • Stef replied

    I've just checked on a friend's iPad and the hover doesn't display on that either and iphone 5 still doesn't work since the last edit you made.

    Is there a way of doing a small tweak to the way the posts are displayed on the home page so that "excerpt" is displayed also?  That would allow three seperate lines of text to be displayed on the hover that is already working on all devices.

    The home page currently hovers fine on everything.  The only problem there is the hover text for categories doesn't display on separate lines (hence my suggestion for using excerpt also)

    Many thanks

  •  675
    Neuron replied

    Hi Stef,

    I am very sorry, if you are able to find any iphone 5 emulator online which shows the issue.

    I am very sorry but that's not available and requires some further customizationfrown.png

    Feel free to ask for anything you need.

    Kind Regards


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