Okay
  Public Ticket #1956590
starting problem
Closed

Comments

  • design60 started the conversation

    Hello there,

    I'm not a programmer but I can change simple code for wordpress website.

    I bought your theme and have some difficult from the start! Please help me :)

    1. I want to use simple portfolio pages from this theme, and I downloaded one click demo but there was no element, just the title of the pages. 

    https://neuronthemes.com/arteon/portfolio-homepages/home-portfolio-minimal/

    I wanted this page, but I can see only the title of the homepage, like this.

    http://shimkyungbo.com/

    Of course I don't want the images, but I imagined some sample images and frames but I can't find it. I don't know how can I start it. I'm a beginner at Elementor plugin, and I can't start :(

    2. About the portfolio pages, too. I thought there was demo pages like this

    https://neuronthemes.com/arteon/portfolio/vertical-portfolio-v3/

    but there wasn't. 

    Please tell me how can I start in Elementor plugins when I make a home and portfolio pages. Even some error messages in Elementor(I attached captured image) and I don't know how can I do. (I have to activate with Envato Purchase Code??)

    Thank you and I'm wating :)

  •  675
    Neuron replied

    Hi,

    Well, usually the import works and fills it with all placeholder images, maybe the import was not done correctly. Can you please provide me with your wp-admin(make sure to tick the private on this thread), I will import the demo content for you.

    But before doing it, please check your PHP version it needs to be 7 or higher, that can also be the case that is not working.

    Kind Regards


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  •   design60 replied privately
  •  675
    Neuron replied

    No worries, 7 is enough. Can I have your wp-admin, I cannot reset the database from the FTP.

    Kind Regards


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  •   design60 replied privately
  •  675
    Neuron replied

    Hi,

    Actually, I meant I need the WordPress admin information not the ftp. Please try the following steps once more, until I'm able to join.

    1. Reset the WP - link that explains how.
    2. Activate the theme and install and activate all required plugins
    3. Click the One Click Demo Importer button
    4. If there's a 200 error, press it again and check if the demo import is imported correctly, repeater the process until it's done(only if there's a 200 error).

    Kind Regards


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  •   design60 replied privately
  • design60 replied

    Oh I did what you said, reset WP with WP-RESET plugin, and again and again, I succeed it!

    Thank you so much for your wonderful help of my starting!! ;)

  •  675
    Neuron replied

    Oh good to know, feel free to ask for anything you needsmile.png

    Kind Regards


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