I’ve just installed it including the neuron core plugin and the elementor but when switching to it everything goes blank! whether I go live preview or change to the bifrost theme. Nothing works. It’s a fresh wp.org install on namecheap.com server – any other theme works just fine. In fact dozens of themes. but bifrost doesn’t even show up – literally the whole page including dashboard goes blank I have to go back in the browser to reset the page otherwise I’d not see anything. HOW DO YOU FIX THAT? I’ve just paid $59 for nothing.
I've reinstalled everything from scratch (previously added the theme manually via ftp) but this time using add Theme option in wp dashboard and it's still the same! Meanwhile tested about 25 other themes and all are working great!
Please talk to your host providers and tell them to update your PHP version to 7 or higher, that will fix the issue quickly. The reason why that is showing is because we have written code in our themes in a high standard that is still not supported by some older versions of PHP.
Feel free to ask for anything you need.
Kind Regards,
NeuronThemes
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OK. That worked. I wouldn't waste 2 hours if that was actually stated in the requirements in the docs. I've checked that and it was only saying what plugins does that require.
I’ve just installed it including the neuron core plugin and the elementor but when switching to it everything goes blank! whether I go live preview or change to the bifrost theme. Nothing works. It’s a fresh wp.org install on namecheap.com server – any other theme works just fine. In fact dozens of themes. but bifrost doesn’t even show up – literally the whole page including dashboard goes blank I have to go back in the browser to reset the page otherwise I’d not see anything. HOW DO YOU FIX THAT? I’ve just paid $59 for nothing.
I've reinstalled everything from scratch (previously added the theme manually via ftp) but this time using add Theme option in wp dashboard and it's still the same! Meanwhile tested about 25 other themes and all are working great!
Hi,
Please talk to your host providers and tell them to update your PHP version to 7 or higher, that will fix the issue quickly. The reason why that is showing is because we have written code in our themes in a high standard that is still not supported by some older versions of PHP.
Feel free to ask for anything you need.
Kind Regards,
NeuronThemes
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
OK. That worked. I wouldn't waste 2 hours if that was actually stated in the requirements in the docs. I've checked that and it was only saying what plugins does that require.
I'm sorry about that, but we have already mention it. I also write you in the comment where we did that.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.