Okay
  Public Ticket #1936200
reset theme
Closed

Comments

  • chiara started the conversation

    Hi,

    I purchased Kyoto theme and I accidentally deleted some pages I thought were not necessary in my Wordpress website. Now the layout is completely messed up and I don't know how to come back to the starting situation, with all the pages present and the original theme layout. I disinstalled the theme and re-installed it again but nothing changed. 

    Is there any way to solve this? I uploaded a picture with the current layout 

    Hope to hear from you soon, thank you very much in advanced

  •  675
    Neuron replied

    Hey Chiara,

    Please head to Appearance > Menus and see the pages that are removed, remove them and the menu will be back correctly.

    Feel free to ask for anything you need.

    Kind Regards


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  • chiara replied

    Hi,

    I’m on the menu page but how can I tell which  pages need to be removed to reset the theme to the original layout? I don’t know which ones belong to the original Kyoto theme, I probably removed the first 4-5 but I don’t remember their names. 

    Is it any helpful if I use WordPress reset plugin to come back to the orgiginal demo?

    T

  • chiara replied

    I looked at the basket and it’s empty, so I don’t know where I can find those pages. On “all pages” I don’t have the option you say.

    Please let me know if there’s a way to have the Kyoto theme to the original appearance, I don’t mind loosing the editings I made, I just want to have the theme as it looked like the first time.

    If necessary, I will give you privately my username and password so that you can fix this directly.

    Thanks 

  •  675
    Neuron replied

    Hey Chiara,

    The deleted pages will be highlighted with red, so you can spot it.

    You can also provide me with your wp-admin, I can get it done for you.

    Kind Regards


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  •   chiara replied privately
  •  675
    Neuron replied

    Hey Chiara,

    This is how the menu items appeared when they're deleted.

    - http://prntscr.com/mzi1ua

    Check it now and let me know if it is alright now.

    Kind Regards


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  • chiara replied

    I don’t see any difference on my website, it still looks as in the picture I attached. How is that possible?

    I don’t know if it’s clear, what I want is having the original theme  layout, with the same menu items, same colors etc. Is it possible?

  •  675
    Neuron replied

    Hey Chiara,

    Do you want me to import the full demo that is in our demo?

    Kind Regards


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  • chiara replied

    if it works it’s fine for me, I don’t know if it’s clear for you what I mean: when I look at the preview of my website, the whole layout is completely messed up and it’s because I accidentally deleted some pages that were in the original Kyoto theme. I tried to solve it disintalling and installing again the theme and it didn’t work, I imported the Kyoto demo again and still nothing changed. Then yesterday you did something with the pages but still the layout is all white with black boxes and the menu is completely messed up.

    My website must be ready as soon as possible and I can’t lose so much time just to have a working layout I have payed for.

    This will be for me the last chance, otherwise I’ll ask for a refund and look for a better working theme.

    By the way I wrote my admin and password in the previous messages, you can try to install again the demo and see if it finally works.

    Thanks

  •  675
    Neuron replied

    Hey Chiara,

    I have imported you the demo, now it is same 1:1 as our demo. Check it and let me know if it is alright, If you're looking for the demo you can simply find it on the pages.

    Feel free to ask for anything you need.

    Kind Regards


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  • chiara replied

    Ok thanks, now it's finally at the starting condition!

    One last question: to customize my personal website can I delete  theme pages that are not necessaries from "Pages > All pages"? Or do I risk in this way to mess up the whole layout again?

  •  675
    Neuron replied

    Hey Chiara,

    First, delete them in the Appearance > Menus, then delete them as pages, so you don't worry about crashing the menu layout.

    Kind Regards


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