Okay
  Public Ticket #1933277
COMPLAINT
Closed

Comments

  • halifax started the conversation

    Hi. We are very disappointed about this theme :( We want to change the background color of portfolio, yes we used code from You to do this but this code changing also header of main site and other elements. Why for that amount of money we don't have possibility to change it via simple button and color picker. We want to add to every bottom portfolio site a thumbnails of other random projects, of course we can't do this in this theme. For that price we have free wordpress and free version on elementor, in my opinion is definitely not enough.


    We can't build the site that we want to, so we must make a complaint and order a refund money back for this.


    Artur Luhowy

  •  675
    Neuron replied

    Hi Artur,

    I am sorry for your experience, we highly believe that Arteon is not a bad theme.

    I would suggest you to talk directly to the Envato.

    - https://help.market.envato.com/hc/en-us/requests/new

    Kind Regards


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  • halifax replied

    Hi, 6 days ago I posted complaint, when You will accept this?


  •  675
    Neuron replied

    Hey,

    I am sorry but we're not able to accept the refund due to our reasons.

    Please talk with Envato directly. https://help.market.envato.com/hc/en-us/requests/new

    Kind Regards


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