1. First of all looks like to have a mini bug : Above the plugin showing to users a mini check box, when someone click it , then open the help desk options. This is not ok , because someone wants to open it must click on main icon
2. I Want to load this tool when someone user loads the site. With the first screen must load and the help desk. But this doesn't happen. Now to see this tools must go to footer and then load the tools. How can i fixed this to load it with the 1st screen?
3. I need when someone click on email option then load a site form, not redirect to email. How can i fixed that?
4. How can i setup a phone number on help desk when someone click it then call the official company phone?
For the help desk element we use a third-party plugin called Element Pack, our knowledge is not really wide to that, since it's not our core element. I would suggest you to take a look into this video from the author and let me know if one of your issues are described.
Check the URL of the google, there you need to insert the URL.
I am sorry that this is taking some extra steps to achieve that, but as I said we have not created the elements and we don't have full control on them.
Let me know if you need further help on implementing this.
Kind Regards, NeuronThemes
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi,
I Have some issues with "Neuron - Help Desk"
1. First of all looks like to have a mini bug : Above the plugin showing to users a mini check box, when someone click it , then open the help desk options. This is not ok , because someone wants to open it must click on main icon
2. I Want to load this tool when someone user loads the site. With the first screen must load and the help desk. But this doesn't happen. Now to see this tools must go to footer and then load the tools. How can i fixed this to load it with the 1st screen?
3. I need when someone click on email option then load a site form, not redirect to email. How can i fixed that?
4. How can i setup a phone number on help desk when someone click it then call the official company phone?
Hi,
For the help desk element we use a third-party plugin called Element Pack, our knowledge is not really wide to that, since it's not our core element. I would suggest you to take a look into this video from the author and let me know if one of your issues are described.
- Video URL
If none of these are solved, we'll collaborate together and manage them to fix.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi,
Just i saw the video but the issue remains.
I found the solution for my 2nd question, but the 1st bug and 3rd question remains...
Hi,
Good to know that you solve at least one of the issues.
1) Simply add the following style.
.bdt-helpdesk-icons input.bdt-helpdesk-icons-open {display: none !important;
}
2) Hmm, this one does not seems possible by the options, but with some changes we can easily get there.
First install and activate the plugin Header & Footer Scripts.
- https://wordpress.org/plugins/header-and-footer-scripts/
jQuery( document ).ready(function($) {$('a.bdt-helpdesk-icons-item.bdt-hdi-mailto.bdt-tippy-tooltip').attr('href', 'http://google.com')
});
Check the URL of the google, there you need to insert the URL.
I am sorry that this is taking some extra steps to achieve that, but as I said we have not created the elements and we don't have full control on them.
Let me know if you need further help on implementing this.
Kind Regards,
NeuronThemes
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Hi,
No problem. The important is to found the solution :)
The 1st issue it's ok and thank you about.
For the second i just install the plugin but i don't understand very well the process to fixed on click call and form....
You're welcome anytime.
Well, if you want I can implement it for you, and explain the process.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.
Yes please give me more informations about the process.
Well, I have already explained the process, but here's again.
First install and activate the plugin Header & Footer Scripts.
- https://wordpress.org/plugins/header-and-footer-scripts/
jQuery( document ).ready(function($) { $('a.bdt-helpdesk-icons-item.bdt-hdi-mailto.bdt-tippy-tooltip').attr('href', 'http://google.com') });Check the URL of the google, there you need to insert the URL.
If you want, I can implement it for you, I need your wp-admin info.
Kind Regards
Subscribe to our newsletter to get the latest updates about NeuronThemes and join our community Facebook Group.