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How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

blainf Problem with import demo data   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 48 minutes ago   3 Most recent comment from blainf:Hello, My wp-admin is : • admin7611• Atelieragencement I managed to install a manual version but it is not complete. I have many problème. I would like to install automatically. Can you give ... Anon Instagram Integration   Floona - Minimal Photography Theme   Updated 1 hour ago   3 Most recent comment from Anon:Neuron Support Account:Username: Neuron-SupportEmail: [email protected]: NkMPlbRgKhpk5ZdRV53t0hR# Anon MailChimp Integration   Floona - Minimal Photography Theme   Updated 1 hour ago   6 Most recent comment from Anon:Neuron Support Account: Username: Neuron-Support Email: [email protected] Password: NkMPlbRgKhpk5ZdRV53t0hR# utlonghorns152 Copying/pasting in Elementor   Bifrost - Simple Portfolio WordPress Theme   Updated 8 hours ago   5 Most recent comment from Neuron:Hi,I've just tested it and everything works as expected, I tried to copy the Personal Portfolio and the About Creative Pages using the Copy & Paste method, and everything works just as expected, ... brandons102 Page Templates   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated 8 hours ago   5 Most recent comment from Neuron:Hi,1) About the demo combination, can you please let me know which demo, in general, you want to use, so I can also add the other templates you asked for?2) About the issue on the Dashboard, please ma ...