Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

Lucia theme install   Lilium - Modern WooCommerce Theme   Updated 1 hour ago   1 Most recent comment from Lucia:The demo importer says activated, but no demo's appear to choose one. I can't build my site like this. I want to choose the built in demo's and just update my images. What is wrong? sewerynjaromin DEMO NOT WORKING   Kanik - Minimal Digital Agency WordPress Theme   Updated 5 hours ago   12 Most recent comment from Neuron:Sorry, as all emails were in the spam folder, I just checked them now. Your user has been deleted when I reset your site. Please log in to your site via the user you created for me and add yourself ba ... forumcreative Widgets not updating   Arteon — Multi-Purpose WordPress Theme   Updated 10 hours ago   15 Most recent comment from forumcreative:I'm afraid that has not worked. See the attached screenshots. Footer 1 published content is the live site, Footer 1 data entered has the content in the backend that should be published.I have d ... Hamid Ul Bari Installation taking too much time   Ponte - Interior Design & Furniture WordPress Theme   Updated 8 hours ago   3 Most recent comment from Hamid Ul Bari:How to edit tabs WildAsTheWind showing coupon input field by default not hidden   Amina — Beauty and Skincare Shop   Updated 23 hours ago   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards