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How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

Jorge Pehuen can´t import the theme,   Manila - Portfolio WordPress Theme   Updated 4 hours ago   6 Most recent comment from Jorge Pehuen:mm imposible--https://aldobuffolo.com.ar/wp-admin/is on line. please re check it lmedia2012 Cannot activate license also Elementor Warning: Illegal Offset Type in Loader.php   Konference - Conference & Events Wordpress Theme   Updated 7 hours ago   12 Most recent comment from Neuron:Hi, Sorry for the late reply, somehow I missed your ticket. I still can't reach the plugins page, it seems that I don't have permission to do so. Please make sure you're using the lates ... patriciabonadia Neuron Core plugin conflicts wit Elementor   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 7 hours ago   41 Most recent comment from Neuron:Hi, Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin. Arkhitekton Theme Version 1.3.7 Neuron Core Plugin 1.3.2 You can update the theme dire ... Dave I see no theme templates   Kanik - Minimal Digital Agency WordPress Theme   Updated 8 hours ago   14 Most recent comment from Neuron:Hi, Yes, for sure, I can see that you've already imported the demo data, so now you can find all the demo pages of the Kanik theme by going to Dashboard > Pages, and you can start to edit them. Y ... santoriniwed posts   Amore - Elegant Wedding Photography Theme   Updated 15 hours ago   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New P ...