Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

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How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

christopheberth Archive URL   Ponte - Interior Design & Furniture WordPress Theme   Updated 33 minutes ago   1 Most recent comment from christopheberth:Hi,When you navigate to '/portfolio' you arrive on the archive page (setup in theme builder).How can I change the path of archive to '/archive', so the URL of '/portfolio' ... aleiglesia problemas con BOTON DE SLIDER DE NEURON   Arteon — Multi-Purpose WordPress Theme   Updated 2 days ago   1 Most recent comment from aleiglesia:Hi, I have two problems. I'm a photographer and I'd like to use NEURON's SLAIDER. When I place it on a page with ELEMENTOR, it doesn't display correctly. It appears off-screen and ... Saoudinnfau Unable to import demo   Ponte - Interior Design & Furniture WordPress Theme   Updated 2 days ago   3 Most recent comment from Saoudinnfau:Hi, Now it's the menu that appears abnormally, the texts are vertical when they should be horizontal, and the menu is non-existent on the mobile version. Can you please solve this problem? It se ... nerodeco Broken row in Creative Agency home   Kanik - Minimal Digital Agency WordPress Theme   Updated 2 days ago   8 Most recent comment from nerodeco:Good morning guys,i tried and it works. Now i reset password:try again pleasehttps://www.nerodeco.it/demo/wp-adminuser: neuronpassword: B9$d7y^%BIn3RGh3(HAupLd Pius Demo import taking forever, please help fix urgently   Ginea - Modern WooCommerce Theme   Updated 2 days ago   7 Most recent comment from Neuron:Hi, Sorry for the late reply, It seems that the new login details you sent aren't registered on your site. Can you please check it as it's not working. Feel free to ask for anything you need ...