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How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

mendelsongill Demo Import Stuck   Zaan - Personal Lifestyle Blog and Magazine   Updated 11 hours ago   3 Most recent comment from mendelsongill:Great, Thanks for the help. Here is the login detailshttps://sunshinetelaviv.com/wp-adminEmail: [email protected]: Test1234567! Dave I see no theme templates   Kanik - Minimal Digital Agency WordPress Theme   Updated 2 days ago   16 Most recent comment from Neuron:Hi, The issue that you dont see the demo pages is that you're using an very old version of Elementor 3.8.1 which was released back in November 2022, and the theme is made with the latest version ... lmedia2012 Cannot activate license also Elementor Warning: Illegal Offset Type in Loader.php   Konference - Conference & Events Wordpress Theme   Updated 2 days ago   12 Most recent comment from Neuron:Hi, Sorry for the late reply, somehow I missed your ticket. I still can't reach the plugins page, it seems that I don't have permission to do so. Please make sure you're using the lates ... patriciabonadia Neuron Core plugin conflicts wit Elementor   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 2 days ago   41 Most recent comment from Neuron:Hi, Please make sure that you're running the latest version of the Arkhitekton theme and Neuron Core plugin. Arkhitekton Theme Version 1.3.7 Neuron Core Plugin 1.3.2 You can update the theme dire ... santoriniwed posts   Amore - Elegant Wedding Photography Theme   Updated 3 days ago   2 Most recent comment from Neuron:Hi, I am very sorry for the late reply, we were not working on the weekend. I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New P ...