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How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

sarahb80 Refund Request   Otello - Personal Wordpress Blog and Magazine   Updated 9 hours ago   1 Most recent comment from sarahb80:I just purchased the Ottello theme but having too many issues with bugs and downloading demos and it is not working as expected and I would love a refund for my purchase that was made through Envatoma ... Athanasios Breadcrump Prepend Category Name   Zaan - Personal Lifestyle Blog and Magazine   Updated 3 days ago   13 Most recent comment from Neuron:Hi, We'll be releasing an update of the Neuron Builder this week, and when the update is released, I'll implement the changes to link the "portfolio" in the breadcrumbs and make sure that it ... Victor Bodart I can't edit the portfolio margins   Proton - Minimal Portfolio Theme   Updated 3 days ago   4 Most recent comment from Neuron:Hi Victor, Sorry for the late reply, somehow the ticket was marked as solved. Can you please take a look at the theme documentation, you'll find anything you need to know on working with the Prot ... hieu169 Editing Blog page   Zaan - Personal Lifestyle Blog and Magazine   Updated 3 days ago   6 Most recent comment from Neuron:Hi, As for the blog page issue, I've fixed it by going to Dashboard > Settings > Reading, and selecting the page as the blog page. https://prnt.sc/PdRvOIuCQ0pR I've just fixed the icons issu ... maribelm2 License problem   Cenes - Jewelry WordPress Store Theme   Updated 3 days ago   6 Most recent comment from Neuron:Hi, I saw that you were not using the latest version of the Neuron Builder plugin, so I've just updated the plugin by going to Dashboard > Plugins, and then I imported the Cenes demo data. Can yo ...