Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

jemima20 Menu template missing?   Ponte - Interior Design & Furniture WordPress Theme   Updated 3 hours ago   2 Most recent comment from Neuron:Hi, I've just added the overlay menu template to your header template, can you please take a look at it? Feel free to ask for anything you need. Kind Regards Cioka Demo importer stuck on loading   Ponte - Interior Design & Furniture WordPress Theme   Updated 4 hours ago   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards sergiods97santos Menu has a problem   Orken - Consulting and Corporate WordPress Theme   Updated 4 hours ago   6 Most recent comment from Neuron:Hi, Please go to the homepage > hover into the Edit with Elementor button, and there will appear the templates of the page, you can see that there are two popup templates for the overlay menu, one is ... amberkeogh90 Header not showing mobile view   Nikaia - Minimal & Creative WordPress Theme   Updated 7 hours ago   6 Most recent comment from Neuron:Hi, Please take a look at the following article on how to set up the actions after submitting the form. https://docs.neuronthemes.com/article/178-set-an-action-after-submit-for-your-form Feel free to ... MesterJC Theme not working   Tenton - Complex & Single WordPress Property Theme   Updated 9 hours ago   2 Most recent comment from Neuron:We've responded to that ticket, so can we close this one?