Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

wubbiestudio elementor is not loading   Tenton - Complex & Single WordPress Property Theme   Updated 57 minutes ago   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards d_falt Activate Neuron   Gega - Illustration & Artist Portfolio Theme   Updated 7 hours ago   12 Most recent comment from Neuron:Hi @orcasd, Can you please cerate a new private ticket and share with us the wp-admin (login credentials) so we can take a look at the issue? Feel free to ask for anything you need. Kind Regards chatongurgur966mm footer is out of alignment   Bifrost - Simple Portfolio WordPress Theme   Updated 9 hours ago   3 Most recent comment from chatongurgur966mm:Thank you for your response. Please find the address below. https://meme96.shop/wp-admin/ User:testPass:ep8UfBLMhQKTLDv Please note that there are a few more problems.When a sidebar is installed, the ... Eva Problems with elements of the theme   Bifrost - Simple Portfolio WordPress Theme   Updated 10 hours ago   4 Most recent comment from Neuron:Hi Eva, I can't reach the login page, can you please take a look at it? https://prnt.sc/rO5YQu9adeHW Feel free to ask for anything you need. Kind Regards arabyatahmad Demo Import   Ginea - Modern WooCommerce Theme   Updated 10 hours ago   8 Most recent comment from arabyatahmad:Hi, I have changed the password:ANAUMAALEXA2025@0776