Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

Ahmed Hasan I would like a refund I bought kanik theme but its of no use for me please refund my money   Kanik - Minimal Digital Agency WordPress Theme   Updated 1 hour ago   1 Most recent comment from Ahmed Hasan:kindly refund my money i dont want to use kanik theme its of no use for me i bought it by mistake Željko social share instagram   Centaurus - Creative Multipurpose WordPress Theme   Updated 1 day ago   1 Most recent comment from Željko:Dear sirswe need social hare for instagram. Is that posible?Also social icons have no tik tok and Substack. Can you help about that?ThanxZeljko Costin Neuron Activation   Zaan - Personal Lifestyle Blog and Magazine   Updated 2 days ago   2 Most recent comment from Costin:I think i solved the problem with the last version eu Neuron Builder. I will let the devs put the link here for safety. I will be back if the problem is not solved.  zaydiamine password-protected portfolio   Otivar - Portfolio Theme for Creatives   Updated 3 days ago   6 Most recent comment from Neuron:Hi, I suggest you use the following plugin. https://wordpress.org/plugins/password-protect-page/?utm_source=chatgpt.com Feel free to ask for anything you need. Kind Regards changk3 installation of demo pages   Zaan - Personal Lifestyle Blog and Magazine   Updated 4 days ago   14 Most recent comment from JennaKerr:I have reached out on the email provided but have not received a response to the issue in 10 days. Please can you come back to me - I have followed up via email.