Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

minuetmedia Installation Issue   Construo - Construction and Business WordPress Theme   Updated 15 hours ago   1 Most recent comment from minuetmedia:HI Team, Followed all your instructions and still the demo theme we want is not showing up in the site . Dana Structural – Design the ImpossibleWe want the demo site  Construo – Construction a ... Valentin Woo commerce Theme Bifrost contains outdated copies   Bifrost - Simple Portfolio WordPress Theme   Updated 15 hours ago   8 Most recent comment from Neuron:Hi, I've just imported the demo data. Please check your site now. Feel free to ask for anything you need. Kind Regards bumasknn website keep crashing due to neuron builder   Amina — Beauty and Skincare Shop   Updated 23 hours ago   1 Most recent comment from bumasknn:My website keeps crashing due to your plugin neuron builder, I am very much frustrated with your theme and your late response over any problem, I am losing customers because of this. Kindly swiftly re ... mervezoe Post Excerpt   Tampa - Minimal & Modern Portfolio WordPress Theme   Updated 23 hours ago   5 Most recent comment from mervezoe:Hi,I was able to choose the portfolio category as an excerpt before. After I changed the template, I was unable to select any category. Do you know how I can do that?Thanks! studiobergstrom Multiple issues with the Captura theme   Captura - Photography Portfolio WordPress Theme   Updated 1 day ago   1 Most recent comment from studiobergstrom:Hi, I’m experiencing several issues after installing the Captura theme and importing the demo content. A random “w” character appears in the top left corner of my website – I can’t find wh ...