Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

armando martinez SUPPORT WOCCOMERCE PROBLEMS   Lilium - Modern WooCommerce Theme   Updated 59 minutes ago   1 Most recent comment from armando martinez:Buenas tardes, solicitamos su apoyo ya que hemos tenido problemas con la tienda que estaba instalada, no nos deja instalar el plugin de woocommerce y perdimos la tienda que teniamos en el sitio. Agrad ... Emre_Karabacak Template problems   Kanik - Minimal Digital Agency WordPress Theme   Updated 1 hour ago   11 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme or the support, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronT ... eman121 The theme does not work at all.   Floona - Minimal Photography Theme   Updated 1 hour ago   2 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards jodrarocio89 NO CARGAN LAS PAGINAS PREDETERMINADAS   Amore - Elegant Wedding Photography Theme   Updated 1 hour ago   2 Most recent comment from Neuron:Hi, At the demo importer, you'll see only the Main Demo, that's because all of the Amore demo pages are grouped in the Main Demo that you can import. From the screenshot you've attached ... abhay21892 Demo Import not working   Cenes - Jewelry WordPress Store Theme   Updated 1 hour ago   3 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards