Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

laflorinatablog Mobile Menu Not Appearing on My Website   Zaan - Personal Lifestyle Blog and Magazine   Updated 2 days ago   8 Most recent comment from Neuron:Hi, I checked the website, and it seems that it’s currently down for everyone except you. This can happen if your browser or network is showing a cached version of the site while the server is havin ... Positio https://altvalis.positio.es/   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 2 days ago   5 Most recent comment from Neuron:Hi, We can import the demo with the images included on your site, however, you do not have the right to use the photos included in the demo because you do not have the author's permission to use ... changk3 Mobile Menu   Zaan - Personal Lifestyle Blog and Magazine   Updated 2 days ago   13 Most recent comment from Neuron:Hi, I've just fixed the social media icons issue by installing the Font Awesome plugin. Can you please take a look at your site now? If you like our theme or the support, please leave us a rate o ... Joana Interactive home page   Ponte - Interior Design & Furniture WordPress Theme   Updated 3 days ago   5 Most recent comment from Joana:And what should I do next?Thank you 22eleven Forms wont show   Crate - Minimalist WordPress Theme   Updated 4 days ago   5 Most recent comment from Neuron:Hi @22eleven, I've raised this issue with the dev team and will get back to you as soon as I have any updates. Feel free to ask for anything you need. Kind Regards