Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

justin513 Demo Import not working. Also CSS not fully working.   Amartha - Modern Elementor WooCommerce Theme   Updated 2 hours ago   4 Most recent comment from Neuron:Hi,I am very sorry for the late reply, we were not working on the weekend.I can import the demo with the images, but first, we need to reset your site so we can do a fresh import of the theme demo wit ... David loading temple   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 2 hours ago   49 Most recent comment from Neuron:Hi guys,I'm so sorry for the late reply, we were on holiday and just got back today, we'll try to cover as much as possible from now on.I saw that you weren't using the latest version o ... Jordan Portfolio   Archzilla - Minimal Theme for Interior Design and Architecture   Updated 3 hours ago   3 Most recent comment from Jordan:Yes, thank you : Here is : Name : Modif2024Password : Situveuxmodifier! stf24 Page title background color   Mango - Portfolio for Creative   Updated 18 hours ago   4 Most recent comment from Neuron:Hi,I'm sorry for the late reply, we're currently on holiday and we're working only part-time.The background you're talking about is a background image, you can edit it by going to ... akb14 Sticky Menu   Otello - Personal Wordpress Blog and Magazine   Updated 2 days ago   13 Most recent comment from akb14:This has been updated, however I'm not sure if the CSS you all added needs to be added again. I still can't make the side sticky.