Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

taggart2 Not GettingA Response On Ticket   Captura - Photography Portfolio WordPress Theme   Updated 1 hour ago   3 Most recent comment from taggart2:Responded, but did not actually answer any of the questions or provide any new information!  Please help! taggart2 Demo Import Not Working   Captura - Photography Portfolio WordPress Theme   Updated 1 hour ago   19 Most recent comment from taggart2:Really?  We already tried that down below and figured out it was not the PHP settings causing the import failure.  This is getting a little ridiculous.  You also did not address my concerns that on ... jemima20 How do I edit a blog post template?   Ponte - Interior Design & Furniture WordPress Theme   Updated 7 hours ago   6 Most recent comment from Neuron:Hi, Sorry for the late reply, somehow the ticket was marked as solved. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything ... wubbiestudio elementor is not loading   Tenton - Complex & Single WordPress Property Theme   Updated 8 hours ago   4 Most recent comment from Neuron:Hi, Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you need. Kind Regards d_falt Activate Neuron   Gega - Illustration & Artist Portfolio Theme   Updated 14 hours ago   12 Most recent comment from Neuron:Hi @orcasd, Can you please cerate a new private ticket and share with us the wp-admin (login credentials) so we can take a look at the issue? Feel free to ask for anything you need. Kind Regards