Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

Charlie Wythe Website not displaying properly   Bifrost - Simple Portfolio WordPress Theme   Updated 16 hours ago   1 Most recent comment from Charlie Wythe:Hi there, regarding #3741015.The elements on the homepage and Work page are not showing on the front end (please see images). This problem came about after Neuron's theme update. I have now manu ... David loading temple   Arkhitekton - Modern Architecture and Interior Design WordPress Theme   Updated 19 hours ago   65 Most recent comment from ITSPR:Hello Neuron,We are trying to edit one of the templates we bought from you and we have set this up:www.sahrugs.co.uk We want to change the Sah Rugs logo in the top left in being more transparent on t ... Cioka Demo importer stuck on loading   Ponte - Interior Design & Furniture WordPress Theme   Updated 19 hours ago   5 Most recent comment from Cioka:Hi,Thank you very for your help.See you luxoasisliving I cannot import any demo as advertise   Minimo - Portfolio & Agency WordPress Themes   Updated 4 hours ago   2 Most recent comment from luxoasisliving:Hello! Could I please follow up on the issue? Thanks! Laura van der Reijden Can't see or use theme's blocks   Gega - Illustration & Artist Portfolio Theme   Updated 1 day ago   14 Most recent comment from Neuron:Hi Laura, Can you please take a look at the following article on how to use the display conditions of the templates? https://docs.neuronthemes.com/article/142-conditions Feel free to ask for anything ...