Our support team is on holiday from January 1st to 7th. Responses may be delayed, but we'll be back on January 8th. Happy Holidays!

Okay

How to submit a ticket. 

1. Make sure you have the latest version.

Make sure that you are using the latest update of our theme, you can find the changelog on the item's page.

2. Envato Login or Purchase Code

You will be required to login with your Envato account or enter the purchase code for the item you want to get support.

3. Link to your site.

If something isn't working, please send us a link to the page where it isn't working. Also please be as short and descriptive as possible.

4. Include a WordPress plugin.

The fastest way to help you is if you send us your WordPress credentials, in this way we can view your backend setup.

5. Prepare your installation

Disable your third-party plugins and switch to the default WordPress theme (e.g. Twenty Twenty-One) before you create the ticket. Please test this before opening your ticket so we can know if there's a conflict that needs to be resolved.

Support is monitored from Monday to Friday during office hours with European time(GMT+1).


Public Tickets

David Search widget finds nothingClosed   Crate - Minimalist WordPress Theme   Updated 3 hours ago   4 Most recent comment from Neuron:Please check your other ticket. Matthew Derman Theme setup fails   Nikaia - Minimal & Creative WordPress Theme   Updated 4 hours ago   6 Most recent comment from Neuron:Hi, Sorry for the late reply, your ticket was marked as solved. Can you please provide me with your wp-admin, I will have a quick look to see what's going on. Feel free to ask for anything you ne ... Stixx I need help building out navigation menu   Zaan - Personal Lifestyle Blog and Magazine   Updated 4 hours ago   4 Most recent comment from Neuron:Hi Stixx, Please check the following video article on how to edit the header template. https://docs.neuronthemes.com/article/143-how-to-create-a-header About articles, what do you mean with that? You ... fomenkonikita Website content doesen't update   Kaon - Creative Website Builder for WordPress & WooCommerce   Updated 9 hours ago   4 Most recent comment from Neuron:You are welcome anytime, feel free to ask for anything you need If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot. Kind Regards, NeuronThemes production563 mobile menu   Nikaia - Minimal & Creative WordPress Theme   Updated 13 hours ago   20 Most recent comment from production563:Hi, it's perfect thank you very much ! I still have a problem on the Private Ticket #3820539 could you take a look at it please ?