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  Public Ticket #3224981
SLow Loading
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  • dieRandi started the conversation

    Hello,

    my webiste is not loading all content since some weeks. I am getting this error. Can you please help me? I dont know what to do an i really love the theme! Thanks an greetings!

     "PHP Warning: The magic method Merlin_Logger::__wakeup() must have public visibility in /var/www/virtual/dierandi/randiramme.de/wp-content/themes/bifrost/includes/merlin/includes/class-merlin-logger.php on line 194 Warning: The magic method Merlin_Logger::__wakeup() must have public visibility in /var/www/virtual/dierandi/randiramme.de/wp-content/themes/bifrost/includes/merlin/includes/class-merlin-logger.php on line 194"

  •  866
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   dieRandi replied privately
  •  866
    Neuron replied

    Hi,

    Please make sure that you're running the latest version of the Bifrost theme and Neuron Core plugin.

    Bifrost Theme Version 2.2.5
    Neuron Core Plugin 2.1.7

    You can update the theme directly on your dashboard, via the plugin below: 

    https://envato.com/market-plugin/

    So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It's already included in the theme.

    Feel free to ask for anything you need.

    Kind Regards


  • dieRandi replied

    Perfect, that worked! Thank you very much!!!

    I just didn't delete the neuron core plugin, because if i deactivated it, my website didnt work and that scared me.
    But with the Update of the bifröst everything works fine now!
    Do i have to delete the neron core plugin anyway? And doesn't that crash my website? Sorry for asking so much, but i was pretty scared when i saw what happened by deactivating it!

    And another question: if i have bought one licence for a theme, can i use it for different websites with different owners? Or do i have to buy a licence for every single website i create with a template?
    Thanks and kind regards!
    Randi


  •  866
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    1) You can freely delete the Neuron Core plugin, as everything will be back when you re-install it, to make sure that you don't lose anything, you can create a backup of your site and then update the plugin.

    2) About the license, please look at the following article.

    https://docs.neuronthemes.com/article/346-how-many-sites-can-i-activate-my-license-on

    Feel free to ask for anything you need.

    Kind Regards


  • dieRandi replied

    Perfect, thanks!
    In regards to the Neuron COre Plugin: If my website works fine now and the plugin is updated, i dont need to delete it anymore, richt?
    Kind regards an thank you very much for your patience;)

  •  866
    Neuron replied

    Hi,

    I would suggest you update it, as it's best for your site to keep plugins updated.

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes


  • dieRandi replied

    OK, so thank you very much for you support and have a nice week!
    Kind regards
    Randi

  •  866
    Neuron replied

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards, 

    NeuronThemes