Okay
  Public Ticket #3208087
​My whole website was crushed when installing Neuron Builder.
Closed

Comments

  • cianmo started the conversation
    January 15, 2023 at 3:47pm

    My whole website was crushed when installing Neuron Builder. 

    "A serious error has occurred on this site. Please check your webmaster email inbox for instructions."

    I hope I can get a refund.

    Attached files:  01.png
      02.png

  •  864
    Neuron replied
    January 16, 2023 at 1:51pm

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.

    - https://we.tl/t-Z6hre1GoxF

    Feel free to ask for anything you need.

    Kind Regards


  • cianmo replied
    January 18, 2023 at 3:56am

    Dear neuron, 

    Thanks for the reply. I have seriously decided not to use the theme. 

    Please do provide a refund. Thank you!

  •  864
    Neuron replied
    January 18, 2023 at 9:01pm

    Hi,

    We'll accept the refund as soon as possible.

    Kind Regards