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  Public Ticket #3197295
Footer not accessible
Closed

Comments

  • Lisa started the conversation
    December 29, 2022 at 12:45pm

    Hello, I would like to change my footer but I can't acces the widgets page. As you can see i'm getting an error. 

    Thanks in advance, 
    Lisa

    Attached files:  Widgets.png

  •  866
    Neuron replied
    December 29, 2022 at 9:58pm

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Lisa replied
    January 4, 2023 at 12:45pm

    Ofcourse:

    LisaEileenStore
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  •  866
    Neuron replied
    January 6, 2023 at 12:25am

    Hi Lisa,

    Can you please check your email if there's any email sent by WP with the error logs, so we can take a look at the issue?

    Feel free to ask for anything you need.

    Kind Regards


  • Lisa replied
    January 6, 2023 at 12:37am

    I checked but I didnt receive any e-mails from WP.

  •  866
    Neuron replied
    January 9, 2023 at 2:30pm

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    This can be caused by a plugin, can you please go and deactivate all of the plugins besides those that are required by the theme and check if the issue is gone, if so, then activate them one by one until the issue is back, this will help you to find which plugin is causing this issue.

    Feel free to ask for anything you need.

    Kind Regards


  • Lisa replied
    January 9, 2023 at 3:32pm

    Hi, I de-activated all of my plugin but the error is unfortunately still there. I think I already had this errror after installing the theme. 

    Also, my shop sidebar dissapeared after re-acivating all my plugins?

    Attached files:  Shop side bar dissapeared.png

  •  866
    Neuron replied
    January 13, 2023 at 12:05am

    Hi Lisa,

    I'm seeing that you don't have the Martha theme activated on your site, are you planning on using it, if so, tell me when you activate it, so I can take a look at the issue.

    - https://ibb.co/qygn32b

    Feel free to ask for anything you need.

    Kind Regards